Roussos M.

Administrative & Customer Service Professional | Bilingual (English/Greek) | Airport & Call Center Expertise. In case it’s not clear, aviation professional candidate

Athens Metropolitan Area

About

Helped thousands of customers with timely, clear, and respectful support — especially in high-pressure, time-sensitive situations. Looking to connect with teams who value integrity, operational clarity, and great service. I am an experienced administrative and customer service professional with a solid background in airport operations, contact centers, and high-volume client-facing roles. With over a decade of cross-industry experience, I bring adaptability, efficiency, and a calm, people-first approach under pressure. Having worked in international environments like Athens International Airport and within corporate structures, I understand the importance of communication, teamwork, and operational excellence. I am bilingual (English/Greek) and known for my ability to stay composed, respectful, and clear — even in demanding, time-sensitive situations. I’m motivated by curiosity, continuous improvement, and professionalism. I value respectful workplaces, mutual support, and teams that stand for integrity and service quality. Looking to connect with companies and professionals who share these values — especially in roles involving operations, coordination, support, or customer interaction.

Experience

  • Passenger Services Agent | Athens, Greece at Goldair Handling – Athens International Airport
    Jan 2023 - Sep 2023 · 9 mos

    • Delivered check-in services for passengers, including those requiring special assistance (e.g., Unaccompanied Minors, reduced mobility). • Provided gate support and ensured smooth boarding/deboarding procedures. • Escorted passengers with short connection times and minors, ensuring safety and punctuality. • Maintained calm, friendly communication under high-pressure, time-sensitive conditions.

  • Passenger Services Agent | Athens, Greece at Goldair Handling – Athens International Airport
    Jun 2021 - Oct 2022 · 1 yr 5 mos

    • Delivered check-in services for passengers, including those requiring special assistance (e.g., Unaccompanied Minors, reduced mobility). • Provided gate support and ensured smooth boarding/deboarding procedures. • Escorted passengers with short connection times and minors, ensuring safety and punctuality. • Maintained calm, friendly communication under high-pressure, time-sensitive conditions.

  • Receptionist (Seasonal) | Gialiskari, Ikaria at ‘Messakti Village’ Hotel
    Aug 2008 - Sep 2008 · 2 mos

    • Welcomed guests, handled room check-ins/outs, and processed payments. • Managed phone inquiries and provided information about the hotel and local area. • Coordinated reservations and issued invoices.

  • Call Center Agent | Athens, Greece at Pizza Fan – Headquarters
    Feb 2007 - Jul 2007 · 6 mos

    • Took incoming orders via phone and routed them to appropriate stores. • Ensured customer satisfaction by handling requests efficiently and politely.

  • Call Center Interviewer (Polls & Surveys) | Athens, Greece at OPINION SA
    Sep 2006 - Dec 2006 · 4 mos

    • Conducted public opinion polls over the phone. • Maintained professionalism and neutrality during interviews. • Contract ended due to university exam obligations.