Ross Zylman

Operations Expert

Prague, Czechia

About

A career should be as interesting and enjoyable as your private life. Reach out to me if you have a unique opportunity! I'd love to talk about it.

Experience

  • Business Owner at Bram
    Jul 2020 - Present · 6 yrs 1 mo

    Owner / operator of local gastro pub in Prague, Czech Republic

  • Operations Manager at Custom Ink
    Jan 2022 - May 2023 · 1 yr 5 mos

    Led the Prague operations team including HR, Recruitment, Finance, Legal and Office Management for successful operation of a local business entity

  • Operations Officer at HasTraffic
    Apr 2017 - Oct 2021 · 4 yrs 7 mos

    -Planned and executed a business growth strategy -Introduced new hiring and onboarding protocols -Built and promoted a strong company culture -Implemented effective internal training methods -Optimized the business operations model -Improved business operating efficiency

  • Customer Service Team Lead at ExxonMobil
    Dec 2013 - Oct 2016 · 2 yrs 11 mos

    -Oversaw client facing communication on several key global accounts worth 3M $ in annual revenue (Scania, Volvo) -Led a 5-member customer service team with a negligible rate of complaints, effectively deescalated any issue -Scaled up a just-in-time delivery optimization project from 2 to 25 tanks, implementing real-time tracking systems