Tomball, Texas, United States
Highly organized, self-motivated, problem solver, and team player with experience in maintaining and growing business in highly competitive markets. Consistently proven to exceed sales goals as a top performer utilizing corporate strategies.
• Growing market share by selling NCR’s multiple solutions of restaurant point of sale technology • Utilizing a consultative selling approach, clearly identifying key decision-makers and influencers of a prospect, and creating a strategy to implement an appropriate plan of sale • Meticulously using SalesForce to manage and track the daily activity of prospective customers • Managing the end-to-end sales process of new customers
Maintaining customer share and relations to ensure that key customer accounts continue to thrive in partnership with the company • Scheduling and conducting regular customer meetings to discuss customer-specific issues, review ongoing projects and rollouts, and position new technology solutions to the customer • Advising and influencing customers using consultive selling techniques • Assisting in the creation of an internal network of relationships with peers, management, and internal sales support groups to provide best in class service for the customer
• Supervising a team of Help Desk support technicians • Maintaining all administrative duties of a manager • Accurately recording Help Desk support issues between the customer and Help Desk support technicians for accurate invoicing • Consulting with customers to ensure satisfaction
• Implementing, configuring, and training new customers • Creating schedules to meet target deadlines and adjusting schedules accordingly to meet project demands • Serving as the main point of contact for multiple teams involved in project implementation • Effective decision-making when presented with numerous options for project progression
• Managing daily operations of a fast-paced, high volume restaurant • Training staff, organizing table sections, tracking employee hours, payroll tip share allocation, maintaining high food quality standards, handling customer complaints, and keeping customers happy • Ordering of supplies while staying within budget requirements