Hannover, Lower Saxony, Germany
EU Citizen having 17+ years of experience as an innovative Digital Solutions & Integration Leader in the financial, airlines, healthcare, telecommunication, technology services and automotive industry, I have led and planned IT application management tower, software product management, strategic operations, and IT business consulting projects. Led the service offerings in response to RFPs, technical solution of the opportunities, Service Management Solutioning activities for large deals.I offer extensive experience leading in IT service management (business unit) and delivering high-quality technology solutions on time and on budget. Led the strategy consulting IT engagements for setting up SIAM, IT Governance, Target Operating Models and advisory over best ITIL practices (TO-BE). Established the Data Integration Strategy and Culture from scratch in the automative industry. Led enterprise ideation for Microsoft Purview / M365 E5 implementation, ensuring scalable and compliant data protection. Played vital roles as IT Service Delivery Leader ● Program Manager ● ITIL Expert ● Business Consulting Leader ● Digital Transformation Manager ● Enterprise Architect ● Business Integration Architect, etc.. Having successfully managed multiple large-scale technology projects, Artificial Intelligence (AI) Translation, SAP S4 Hana Cloud, Salesforce Marketing Cloud Test Management, Test environment management through DevOps and Agile methodologies as well as built and led top performing teams servicing users globally. DOMAIN EXPERTISE ✔️ Banking & Financial Services [BFS] ✔️ Travel & Hospitality [e.g. Airlines] ✔️ Healthcare ✔️ Telecommunication PROCESS FRAMEWORK EXPERTISE ✔️ ITIL ISO 20000 (ITSM), ISO38500 (COBIT), ISO 9000 (QMS), ISO 27002 (ISMS) FUNCTIONAL SKILLS ✔️Test Environment Management ✔️Business Continuity ✔️Project Management ✔️Program Management ✔️Change Management ✔️Service Management ✔️Quality Management TOOLS EXPERTISE ✔️Service Now, HP Quality Center (QC), HP Citrix Peregrine, BMC Service Online, BMC Blade logic –Server Console, Dell- TOAD for oracle, Microsoft Purview / M365 E5, JIRA, Cloudera Data Platform (CDP), etc. TECHNICAL SKILLS ✔️SAP S4 HANA, Salesforce Marketing Cloud, Unix, Oracle Database, WebSphere Server Development, Message Queuing, Dot Net (.Net), PL-SQL, IT infrastructure architecting, IT server builds and technical configuration. PROJECT TYPES ✔️IT Service Delivery [ITSM], DevOps, Agile, Managed Service, T&M, etc.. WORKED WITH ✔️ ABN AMRO, BARCLAYS, RBS, LBG, CREDIT SUISSE, IBERIA, OPENBANK, SANOFI, JLL, Centrica, etc.
◾Managed and administered Microsoft 365 E5 Information Protection and Governance capabilities, including Azure Key Vault Managed HSM and centralized key management solutions. ◾Designed, implemented, and optimized Microsoft Purview Information Protection architectures, ensuring secure data classification, labeling, and protection strategies. ◾Owned and supported enterprise Digital Rights Management (DRM) services, ensuring high availability, security, and operational excellence. ◾Collaborated with internal specialists, external partners, and vendors to troubleshoot and resolve complex DRM and information protection incidents. ◾Managed Sensitivity Labels, Sensitive Information Types (SITs), and data protection policies across the organization. ◾Monitored encryption protocols, security events, and compliance controls to ensure adherence to corporate and regulatory requirements. ◾Implemented continuous improvements to Microsoft DRM solutions, enhancing content protection across multiple platforms and devices. ◾Supported data lifecycle management, retention, archiving, and governance initiatives within the Microsoft ecosystem. ◾Developed and maintained technical documentation, operational procedures, architecture designs, and service runbooks. ◾Ensured compliance with industry standards, information security policies, and content protection regulations. ◾Acted as Solution Owner/Co-Owner for DRM services, driving service strategy, operational governance, vendor management, and continuous service improvement.
◾Driven Digital Services & solutions portfolio for Data Strategy and Integration topics for the replacement Tires EMEA eBusiness department. ◾ Cooperated with Business stakeholders to set clear business goals, data governance and highlight the business benefits of Integrated System Landscape (ISL). ◾Designed the Data Integration Strategy Architecture for one of the complex projects in an organization which combines vehicles and products data and guided technical product management team for delivery. ◾Driven Growth and Managed P&L such as Identified Single Source of Truth (SSTs) based on new business requirements, use cases and the related data integration rules. ◾Single Point of Contact for the Voice of Customer (Qualtrics) platform, overseeing B2B integration with Salesforce and websites across the EMEA region to facilitate customer satisfaction surveys. ◾Defined Service Level Agreements (SLAs), various data source stewards, support and maintenance processes in coordination with stakeholders (local and central organization, app managers, IT etc.) ◾Documented and communicated the services, interfaces and sources connected to the Single Source of Truth (SSTs) landscape & monitor monthly progress and identify new opportunities to improve data driven decisions. ◾Led Artificial Intelligence and Machine Learning Initiatives for Data Translation Topics for PR & Marketing communication department, i.e. AI Translation, which benefited to 60% reduction of manual efforts and service availability with savings of 200K Euros/year. ◾Driven financial and transformation planning for the Data Governance Office while replacing costly data platform solutions with enabling in-house data platform. ◾Led the strategic design and enterprise implementation of Microsoft Purview Information Protection, governing M365 E5 security and Azure Key Vault Managed HSM to establish a scalable, compliance-driven data protection.
◾SPOC for IT digital program/ business consulting engagement in Spain, led a team of various technical IT application maintenance projects along with vendor companies, team size 35+ people ◾ Led the service offerings in response to RFPs, technical solution of the opportunities, Service Management Solutioning activities for large deals. ◾Worked as an IT Consultant to improve existing ITIL process and setting up from scratch. ◾ Worked on setting up Service Integration and Management (SIAM), IT operating models (Target Operating Models), assessed software lifecycle and application management resilience. ◾Led IT process and tools assessment consulting engagement to assess the existing setup & recommended best IT practices and tools for DevOps project along with application & technology resilience assessment to discover risks and controls across the business unit. ◾Hand on experience in building IT Strategy for assessing and uplifting the capacity of infrastructure to improve performance. ◾Worked on Technology and Application resilience assessment to audit, reduce fragility and improve stability. ◾Hands on experience in developing and enforcing of application development, security and compliance standards and best practices as part of software implementations. ◾Worked as test environment manager at service operation level, provided a roadmap towards process improvement, setup a scalable E2E Test Environment Management (TEM), also played Test Manager role for delivering healthcare SFMC (Salesforce marketing cloud) program. ◾Lead initiatives to increasing revenues, decreasing cost, optimizing operations, and improving margins in service of driving growth of consulting practices tower. ◾Led idea innovation team at business unit level for process automation, to process design and workflows, roles, reports, etc. using agile methodologies, it benefited to 99.2%, reduction of manual efforts and service availability with savings of 200K USD/year.
Worked majorly as an IT TEMPS Environment Delivery Consultant. Enterprise architecture Consulting. ITIL Framework Consulting. Methodologies and frameworks DevOps and Scrum Paradigms and models Agile, Spiral V model and Waterfall
Domain: - Banking and Financial Services & Solutions. Methodologies and frameworks DevOps and Scrum Paradigms and models Agile, Spiral V model and Waterfall
◾Domain: Banking and Financial Services & Solutions. ◾Driven adherence to test environment configuration, deployment and test execution activities to provide a stable test platform along with the best Problem Management techniques to diagnose the root cause of problems/incidents as a service manager. ◾Implemented service level management with respect to various applications and banking products, to adherence with structured approach for release and data refresh of system to production, which reduces quality-related risk.