United Arab Emirates
Executive - Sales & Marketing Social Media Marketing Kit (PVT) LTD 02/2012 – 04/2023 | Colombo, Sri Lanka • Converted customer interest into sales by identifying needs, presenting solutions, and closing deals. • Explained product/service benefits, answered inquiries, provided offers, and handled objections to drive conversions. • Sold products and services to businesses (B2B), maintaining long-term client relationships. • Managed social media platforms including Facebook, Instagram, TikTok, YouTube, LinkedIn, and WhatsApp to generate leads and increase brand visibility. • Created and scheduled digital content such as posts, videos, and ads to attract and engage target audiences. • Executed marketing campaigns including flyers, online promotions, branding initiatives, and influencer collaborations. • Monitored and analyzed social media performance metrics to optimize campaigns and improve ROI. • Collaborated with design and content teams to maintain brand consistency across all platforms. • Supported the sales team with digital tools, customer engagement strategies, and real-time feedback. IT & Caller Center Assistant Teleseen marketing (PVT) LTD 01/2008 – 01/2012 | Colombo, Sri Lanka • Handled high-volume inbound and outbound calls, assisting customers with inquiries, orders, and support services. • Provided prompt and professional customer service to enhance satisfaction and resolve issues efficiently. • Processed orders accurately while maintaining detailed call records and customer data. • Assisted in maintaining call center systems, software, and basic IT troubleshooting. • Supported the setup and configuration of call center hardware and software for smooth daily operations. • Collaborated with customer service teams to streamline processes and improve response times. • Ensured data privacy and compliance with internal communication protocols
Room inventory plus availability Guest service standards and initiatives system use & operations Forecasting department management Monitor & assess service as well as satisfaction trends Evaluate plus address issues make improvements accordingly Ensure compliance with hotel standards Meet as well as greet guest plus respond to guest inquiries Requests and issues in a timely, friendly & efficient manner resolves guests concerns Initiate as well as implement up selling techniques to promote hotel services plus facilities to maximize room occupancy overall revenue. Ensure team members have current knowledge of hotel products, services, facilities, events, pricing as well as policies plus knowledge of the local area events.
Answer courteously inbound calls. Respond to customer inquiries. Generate customer interest in the services or products offered by the company. Provide personalized customer service by responding to the needs of the customers. Ensure feedback from the customer to further improve the customer services. Build customer loyalty by follow-up of customer calls. Acquired expertise on hotel and within UAE.