Greater Reading Area
Currently working for Thames Water as a Systems Optimisation Analyst/covering Engineer for Slough, Wycombe & Aylesbury. Responsible for conducting analysis on trunk and distribution main systems. Writing complex isolation permits, providing technical and operational guidance to the field based teams, whilst taking the lead role on investigations and resolving network problems as they arise.
· Illustrating a deep technical understanding and a solution focused approach when effectively risk assessing and providing mitigation for the risk to the network, customer supply and health and safety. · Displaying an ability to communicate with a wide range of audiences when solely owning the team’s Excel based data reporting process. Data was provided to the immediate team members through the business up to the CEO. This enabled and assisted to drive the team’s performance and ensured a 42% reduction in overall backlog in the permit to work process. · Enhancing critical decision-making skills when involved in the Event Management Team that mitigated Supply/Demand challenges. · Supporting my current line manager as an able deputy when they were absent. This includes making judgements on both process and technical changes, supporting colleagues and being a ‘go-to’/senior member of the team to answer any technically challenging queries.
· Exhibiting an exceptional ability to break down a complex problem into small actionable tasks when prioritising, scheduling and assigning tasks to the field teams. · Demonstrating an ability to work under pressure and provide solutions in trying circumstances when liaising with councils, customers and field teams to resolve operational issues. · Responsible for scheduling, dispatching and completion of maintenance investigations and repair works for engineers · Ensuring engineers work is appropriately prioritised, assessed and carefully monitored to ensure effective execution is always achieved · Use of widely adapted systems such as SAP, Microsoft package, Outlook on a daily basis
· Managing accounts, processing orders and requests by providing product, pricing and delivery information. Updating client records, their order history, collating data, submitting reports and liaising with the account manager · Effective inbox management and prioritisation of a high volume of time sensitive emails, balancing priorities effectively whilst managing multiple work streams to tight time lines · Handling and processing data with a high level of accuracy, having the ability to identify improvement opportunities and effectively utilise tools available to achieve and maintain an efficient way of working
· Dealing with customers’ requests and enquiries via telephone, email and live chat. Assisting customers with technical and non-technical queries regarding Games and Consoles. · Handling and resolving customer complaints in a professional manner, escalating to relevant departments when necessary. Recording details of actions taken and producing a summary report of the incident and actions taken · Recording and monitoring customer interactions and transactions. Preparing reports for these activities and presenting in team meetings · Maintaining and updating customer database. Preparing and distributing customer activity reports to the team and other internal departments. Organising and prioritising workflow according to deadlines
•Interacting with members via engaging and demonstrations, backing with substantial reasons to purchase to increase sales •Planning, managing and implementing effective campaigns on behalf of vendors to promote sales •Writing brief report/summary of aspects including sales uplifts, sample figures, feedback and recommendations and conversion rates
• Direct interaction with customers to promote sales. Always successful in hitting sales targets • Working unsupervised and as part of a team in a fast demanding environment • Participated in sales training in order to up sell various products sold by the company • Working with Phones4U has helped me better my adoptability, selling and negotiating skills