Victoria, British Columbia, Canada
With 25 years of HR experience in multinational companies, I bring solid expertise in leadership, talent development, recruitment, training, and environmental health & safety (EHS), along with a strong background in ISO auditing (9001, 14001, 45001, 22000). I currently work as a Medical Office Assistant at Island Sexual Health in Victoria, BC, where I provide front-line support in a fast-paced and inclusive healthcare setting. I manage patient intake, documentation, and scheduling using MedAccess EMR, always maintaining high standards of professionalism and cultural sensitivity. Previously, I served as a Scheduler at The Salvation Army (Sunset Lodge), coordinating complex shift schedules for a 24/7 operation with 300+ unionized employees (HEU, BCNU, BCGEU), ensuring compliance with collective agreements and administrative protocols. I’m passionate about building inclusive workplaces and giving back to the community. I volunteer with ICA’s People & Culture team, supporting diversity, equity, and inclusion training initiatives. My volunteer experience at TAPS (Together Against Poverty Society) further enriched my understanding of Canadian workplace dynamics and community-focused HR practices. At Coca-Cola Brazil, I proudly led the implementation of Projeto Ampliar—an award-winning initiative that successfully integrated employees with disabilities into factory operations, later replicated across multiple units. My background also includes managing EHS programs, fostering strong safety cultures, and supporting employee well-being. I hold a Human Resource Management diploma from UVic and have completed a course on Indigenous Culture at the University of Alberta. As a CPHR BC & Yukon member, I’m currently preparing for my CPHR designation to deepen my contribution to the HR field in Canada. Core Competencies: ✅ EHS – Health & Safety ✅ Coaching & Team Development ✅ Recruitment & Training ✅ DISC Personality Profiling ✅ ISO Auditing (9001, 14001, 45001, 22000) ✅ HR Systems: SAP/R3, TOTVS, ADP ✅ HR Budget Management ✅ Microsoft Office Suite & Canva I’m fluent in Portuguese and English, and conversational in Spanish. I’m now focused on growing my career in Canada by contributing to inclusive, strategic, and people-centered HR initiatives. I’m always open to connecting with professionals who share these values!
● Manage shift schedules, vacations, and other HR-related tasks for a 24/7 operation with 350+ employees, ensuring optimal coverage and compliance with union agreements (HEU, BCNU, BCGEU). ● Collaborate with unionized staff to ensure compliance and effectively support their needs.
The Inter-Cultural Association (ICA) is a nonprofit organization dedicated to fostering intercultural understanding and community engagement. Based in Victoria, BC, ICA provides programs and services that support newcomers and promote inclusivity, helping to create a vibrant, diverse community. Assist in organizing staff training activities, ensuring smooth execution and effective scheduling. Create and maintain training calendars, coordinating with team members to optimize attendance. Prepare reports for the manager to track training progress and outcomes. Send training invitations via email, ensuring timely communication with participants. Assist in the preparation of training rooms and materials to facilitate engaging and productive sessions.
H&M is a Swedish global fashion retailer known for stylish and affordable clothing and accessories. Committed to sustainability, H&M makes fashion accessible while promoting responsible consumption As a Sales Advisor at H&M, I thrive in a fast-paced environment, delivering exceptional customer service while ensuring a positive shopping experience. I manage key operations such as inventory control, restocking, merchandising, and pricing to optimize sales, always aligned with company standards. With a proactive and collaborative approach, I support team efforts in maintaining an organized sales floor, fitting rooms, and stockroom, contributing to a seamless and enjoyable shopping atmosphere.
Together Against Poverty Society (TAPS) is an organization dedicated to combating poverty and its associated challenges. TAPS focuses on various initiatives and programs aimed at addressing the multifaceted issues that arise from poverty As a Front Desk, my responsibilities are: Provided exceptional reception support at a bustling front desk and managed phone inquiries, ensuring every client and visitor received a warm and attentive welcome. Developed and refined strong verbal and written communication skills, enabling professional interactions with clients, advocates, and partners. Conducted accurate screening for each situation, efficiently scheduling appointments or directing cases to the appropriate advocates based on their respective expertise. Demonstrated a rapid learning curve, acquiring comprehensive knowledge and seamlessly adapting to new responsibilities, even without prior experience in the legal field. Maintained composure and effectiveness in a fast-paced and challenging work environment, skillfully managing tasks and resolving crisis situations. Fostered a compassionate and non-judgmental attitude, reflecting a steadfast commitment to fulfilling the role and addressing the diverse needs of clients. If TAPS doesn't address a specific need, I can make referrals so that individuals always leave with a glimmer of hope and assistance for their issues.
THE TEN SPOT® is a franchise that started in Toronto, Canada, and is now also present in the USA. Biggest beauty bar and fastest growing retail company. At THE TEN SPOT®, I report directly to the owners, managing all aspects of the guest experience, from welcoming clients to ensuring exceptional service and driving rebooking and retail sales. In addition to overseeing cash management, appointment scheduling, and handling customer inquiries, I assist the management team and aesthetic specialists. I also support the manager in coordinating an 8-person team. As a key holder, I am responsible for opening and closing the store and managing the cash drawer, including closing the register and preparing daily reports for the owner, a role valued for the trust and responsibility it entails. My focus is on customer satisfaction, teamwork, and operational excellence.