Rosangela Latina

Business Analyst (Stage) & ICT Support | BA Multilingual Communication | Passionate Problem Solver in DE, EN, FR, IT, ES

Winterthur, Zurich, Switzerland

About

Starkes IT-affines Organisations- und Kommunikationstalent mit erster Erfahrung in Führung, Mentoring, Service Management, Marketing und Sales.

Experience

  • AXA Svizzera (5 yrs 5 mos)
    • Business Analyst
      Jan 2026 - Present · 6 mos

    • IT Support
      Feb 2023 - Present · 3 yrs 5 mos

      - Escalation Management - Incident Management - End User Empowerment - 2nd Level IT Support (remote and on-site)

    • IT Support: On-site
      Jul 2021 - Jan 2023 · 1 yr 7 mos

      - 2nd Level IT Support (remote and on-site)

  • Assistente at Dipartimento federale degli affari esteri DFAE
    Apr 2020 - Dec 2020 · 9 mos

    - Team Assistant of a Political Division - at the EDA / DFAE / FDFA (Swiss Federation)

  • Sales Specialist at JACOBS DOUWE EGBERTS
    Jun 2019 - Dec 2019 · 7 mos

    - Inside Sales (Verkaufsinnedienst) - for a coffee company (retail sales)

  • Junior Service Manager at Computacenter
    Dec 2018 - Feb 2019 · 3 mos

    - Junior Key Account Manager of IT Services - Junior Quality Manager of IT Services

  • Mentor at AOZ
    Aug 2016 - Feb 2018 · 1 yr 7 mos

    - Mentor of Primary School Children - Additional Learning Project "Future Kids" - for a better integration and education