Spain
In my role, I provide dedicated support to a select group of Independent Software Vendors (ISVs) as part of the Microsoft Digital Sales ISV Success Program. My primary focus is on helping these partners develop, publish, and scale their applications on Microsoft cloud platforms, fostering long-term growth and success. As the first point of contact, I ensure a strong initial impression and lay the groundwork for lasting partnerships. I follow a structured, multi-channel outreach approach (calls, emails, social) to maintain consistent engagement and focus on product offerings tailored to the specific needs of each ISV. Key responsibilities include: Defining a clear call strategy to ensure consistent, repeatable interactions. Delivering a customer-centric engagement experience, aligning Microsoft solutions with partner needs. Effectively positioning competitive offerings within the context of customer requirements. Collecting and communicating partner feedback to internal teams, representing the "Voice of the Partner." My work centers on building trusted relationships with ISVs, driving their success on Microsoft platforms, and ensuring a world-class engagement experience.
Expert Conference Coordination Collaborated with expert advisors and management to organize conferences, including venue selection, speaker arrangements, and participant management. Handled invitations, registrations, and provided on-site supervision to ensure seamless execution. Expert Review Process Management Provided telephone consultations on the expert review process, dispatched expert lists, and processed incoming applications. Coordinated expert assignments, distributed reports to patients, and maintained archives. Compiled statistical reports for the State Dental Association of Baden-Wuerttemberg. Expert Committee for Dental Liability Offered telephone guidance on procedures and dispatched relevant documents. Managed applications and distributed case materials to committee members. Organized and supervised meetings, handled document returns, and ensured proper archiving. Dental Fee Schedule Management Responded to billing inquiries via telephone and written communication. Directed invoice verification requests and archived responses. Prepared and reported statistical data. Seminar Organization Organized seminars, including venue selection, speaker coordination, and registration management. Prepared participant materials, issued certificates, and managed fee payment processes. Transitioned seminars from in-person to online formats in 2020, maintaining uninterrupted educational programs. Patient consultation until 2012 General as well as individual patient consultation Determination of the consultation dates Appointment arrangement and scheduling of consultation dentists Allocation of appointments to the patients Supervision of the personal patient consultation Processing of incoming consultation protocols Preparation of statistics for the State Dental Association of Baden-Wuerttemberg Expertise
The training to become a Dental Assistant (ZFA) in Baden-Württemberg lasts 3 years and provides comprehensive knowledge and skills that cover both dental assistance and administrative tasks. The training is both practical and theoretical, with trainees working in dental practices and attending vocational school in parallel. Key Training Contents: Assisting in Dental Treatments: Preparing instruments and materials Supporting the dentist during treatments (e.g., assisting in fillings, root canal treatments, or prophylaxis) Taking X-ray images Administration and Organization: Scheduling appointments and managing patient flow Billing for services (e.g., according to the GOZ/GOÄ) Documenting treatment procedures and patient records Patient Care and Communication: Advising and educating patients about treatments and preventive care Hygiene management and infection prevention Prophylaxis and Hygiene: Assisting in prophylaxis treatments (e.g., teeth cleaning, fluoride treatment) Caring for and sterilizing instruments and equipment The training ends with a final examination that includes both practical and theoretical components