Whitby, Ontario, Canada
Experienced Technical Support Representative with a demonstrated history of working in the IT industry. Skilled in Storage, Domain Name System (DNS), IT Service Management, Servers, and Windows Server. Strong information technology professional .
Key Profile: Reporting to Technical manager and responsible for the implementation of various projects. Involved in the following: • Implementation and administration of HP Servers and Blade Systems • Implementation and administration of HP Storages and Backup Solutions • Configuration and administration of Hp 3Par storages • Implementation and administration of HP data Protector software • Involved in the implementation of tape libraries and autoloaders • Administration and managing Antivirus software’s • Installation and administration of Exchange Servers • Installation and administration of various Microsoft operating systems • Installation and administration of Hyper-v virtual machines and Scvmm servers
Strong credentials in delivering IT services and technology projects in compliance with quality operational standards
Key Profile: Functioned as a Support Engineer, led a team of 40 Engineers, reported to the Project Leader and provided internal technology support to the Mission Head Quarters. Responsible for up keep, maintenance and administration of internal infrastructure including servers, routers and leased line connectivity. Acted as the In-charge of coordinating field activities and provided technical consultancy on site readiness, network design, software and hardware support, etc. to the local bodies across Kerala. Involved in the following: Installation, configuration and administration of Win NT 4.0 and Win 2000 / 2003 in single and multi domain environment Installation and configuration of IIS, Leased Lines, ISDN, HDSL & VDSL Installation and configuration of SQL7 and SQL 2000 / 2003 Installation and configuration of MS Exchange Server 2000 Installation and configuration of MS Terminal Server and Thin Clients Installation and configuration of ADS, DNS, DHCP, RRAS and RIS in Win 2000 Configuration of Cisco 2600 series Routers and Virtual Private Network in Win 2000 Configuration of High End Server Class Machines (HP Digital, Compaq, Wipro and Acer)