Englewood, Colorado, United States
Visionary leader with 29 years of cross-functional experience driving transformational growth across technology and broader business landscapes. Proven track record of building high-performance, purpose-driven teams that deliver results through clear goals, collaboration, and accountability. Equally fluent in business and technology, with expertise spanning strategic planning, M&A integration, and operational excellence. Architect and activator of growth strategies—from product innovation and market expansion to strategic partnerships and organizational design. Trusted leader in dynamic, high-stakes environments, known for navigating complex challenges, aligning diverse stakeholders, and delivering sustainable impact. An empathetic change agent who listens deeply to customers and staff, inspires trust, and cultivates brand advocates through transparency, innovation, and action.
Leading SugarAI’s global internal IT organization, overseeing enterprise systems, digital enablement and the employee technology experience. Focused on building a modern, scalable and secure IT foundation that supports the company’s growth and empowers teams to do their best work.
Lead enterprise technology strategy and operations, overseeing Technology Infrastructure, Support & Operations, Cybersecurity, Product Management, Portfolio & Project Management, Software Engineering, Vendor Management, and Technology Roadmap. Modernized IT operating model, increasing project completion by 133%, reducing infrastructure costs 20%, and improving staff engagement 8%. Designed business case & prioritization framework to reduce initiative overload and increase strategic impact. Co-led revenue-focused process optimization initiative, identifying 60+ improvements projected to drive 70% revenue growth by 2030. Revamped enterprise cybersecurity strategy, strengthening risk posture and lowering insurance premiums 22%. Co-chair, Board Cybersecurity & Technology Committee; contributor to Finance Committee and full Board strategy deliberations. Served as interim EVP of Marketing to maintain leadership continuity.
Led digital transformation, aligning technology strategy with guest experience, operational excellence, and business growth. Launched mobile-first e-commerce platform (March 2020), handling a 400% traffic spike and generating $500K in annual savings. Redesigned loyalty program to improve registration and boost guest engagement and lifetime value. Developed executive dashboards for real-time revenue visibility, accelerating decision-making. Delivered $3M cost savings via vendor consolidation and technology stack optimization. Increased IT staff engagement 70% through cultural realignment and inclusive leadership.
Designed and implemented technology solutions aligned with Finance and Real Estate objectives. Led migration of Oracle Fusion ERP to SaaS, delivering $1M annual savings. Directed pilot testing for a new Restaurant Inventory System, preventing costly misalignment.
Selected for a competitive statewide fellowship for emerging leaders in public service. Participated in a year-long program blending education, hands-on policy experience, and exposure to government operations. Collaborated with peers, government officials, and nonprofit leaders on projects designed to improve state policy and public service outcomes. Developed leadership, strategic thinking, and cross-sector collaboration skills.
Advised Fortune 1000 clients on technology, operations, and strategic initiatives. Launched pay-at-the-table technology across 500+ restaurants, exceeding adoption and ROI targets. Redesigned patient billing communications for multi-state healthcare system, improving clarity and payment timeliness. Led culture and engagement initiatives, supporting ESOP transition and maintaining low turnover.