Broomall, Pennsylvania, United States
● Assisted the Captain and Leadership Team with store day-to-day operations and worked to improve customer service and increase store profitability. ● Built strong relations with the community, resulting in 2 annual events which brought other organizations together to benefit the community. ● Led the crew performance evaluation program to ensure that the feedback provided was constructive and accurate. ● Extensive training in inventory control, crew training and development, customer relations, team collaboration and maintaining yearly fiscal goals. ● Supervised teams from 55-145 crew members.
• Provided customer service for a 62,000 square foot retail chain super market averaging sales of $55,000,000 annually. • Extensive training in inventory control, obtaining budgeted gross profit, scheduling, budgets, and asset maintenance. • Devised and implemented programs focused on sales growth and profitability. • Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders. • Trained the staff to focus on complete customer satisfaction and maintaining customer relationships. • Ensured exceptional service in accordance with company standards for excellence through the performance of the department. • Enforced health and safety standards were followed throughout the store by being a key member of the stores safety committee. • Supervised 180 associates and 9 department managers.
● Offered personalized financial assistance for families and small businesses in the areas of debt consolidation, income protection and expense management. ● Analyzed portfolios and investment strategies for prospective clients and provided a comprehensive analysis of the strengths and weaknesses of their current portfolio positions. ● Extensive training in the subjects of mortgages, investments, insurance and loan consolidation. ● Generated leads for new sales through telephone and email contact with customers.