East Jakarta, Jakarta, Indonesia
A career in Application Support involves providing technical and functional support for software applications to users and development teams. Duties include installation, maintenance, troubleshooting, and application upgrades. An Application Support professional must have a strong understanding of systems and applications, good analytical skills, and effective communication skills to interact with users and technical teams. This career offers the opportunity to get involved in a variety of technology projects and build expertise in solving technical challenges.
Activities: - Resolved 700+ support tickets monthly while maintaining average SLA under 35 minutes. - Identified and reported 15 system bugs within one month, contributing to improved system quality. - Successfully reduced ticket volume by 9% within a 3 month period through process optimization and user training. - Monitored data delivery and validation processes, assisting the Oracle team in resolving data anomalies in Oracle applications. - Designed and implemented a data warehouse integrated with Tableau, enabling faster reporting and improving decision-making for operations teams. - Built interactive Power BI dashboards to monitor website performance and traffic trends, reducing manual reporting time by 40%
- Collaborated with development team to improve the functionality of the software. - Conducted functional and regression testing for 2 web systems and 1 mobile application, identifying critical bugs before production release. - Prepared detailed documentation for tested websites and applications, providing actionable insights to improve system performance and user experience.
IEVENT workshop at Santa Angela high school that teaches students to create a web that has been provided. Arranged preparation before the event, set the course of the event and taught web for student high school