Cracow Metropolitan Area
Organized hard worker, able to work under pressure, active listener, identifier of priorities in duties (assigning priorities), well worked to timetabling and deadlines. Excellent team player, problem solver, mediation and negotiation viewer, extrovert person, open personality to people from another cultures. Good identifier of problems, ability to deal with changes, flexible, self confidence in presentation. Specialties: GDS- Global Distribution Systems QA Testing Process Functional & Business Requirements Business Analysis (Agile methodology)
Make economic analyses and optimisation in travel spending, prepare MIS reports; Prepare CWT offers for potential new clients; Prepare corporate contracts for new companies; Support in preparing all necessary data during global negotiations with client, cooperate with CWT EMEA office in Paris; Cooperate with CWT Marketing Department for CEE; Prepare monthly, quarterly and yearly reports via Web site using PMC application (Program Management Center), Using CRM (Cause Related Marketing) in daily work, create new prospects and client accounts, updating all necessary data informations, contacts, volumes, etc.
Make individual and group air reservations; Issue electronic and paper tickets; Manage combinable air fares, IT fares, negociated fares,; B2B: help desk for travel agencies; In daily work using Amadeus system (Artos). Amadeus trainings handle in Vienna.
Handle calls: external: from LH passengers, travel agencies and internal: as Quality agent help desk; Make individual air reservations; Manage combinable air fares; B2B: help desk for travel agencies; In daily work using Amadeus system (GenRes, Caspar). Amadeus trainings handle in Brno; Internal helpdesk for other agents from Lufthansa GTS; Assign for quality control in Lufthnansa GTS; Cooperation with Lufthansa offices in Central and Eastern Europe Coaching new agents;