Birmingham, England, United Kingdom
With over a two decade of experience in luxury furniture and home improvement sales, I specialize in delivering tailored solutions to meet diverse customer needs. Currently a Sales Specialist at Lee Longlands, I excel in collaborative, target-driven roles that align with the company’s commitment to quality and customer satisfaction. Passionate about creating exceptional client experiences, I leverage my expertise in high-end brands and innovative tools to transform living spaces into dream homes. At Lee Longlands, I focus on selling premium bedding and furniture, with a key emphasis on renowned brands like Vi Spring and Tempur. By utilizing advanced 3D software, I assist clients in designing wardrobes and other home solutions. Collaborating with suppliers and colleagues, I have significantly boosted sales and maintained high standards across the department, showcasing professionalism and a dedication to achieving shared goals.
Working directly with Flexform Spa, which is a high end Italian furniture manufacturer. I am able to cross sell any brand and I have had direct brand ambassador roles with the majority of furniture brands at Harrods. Day to day our role is to engage with clients discussing their furniture requirements And sending diagrams, quotes and presentations. We are target focussed and aim to maximise every selling potential. We are able to supply homewares as well so we can cater for our clients every wish to fulfil their dream home.
I Began employment with Harrods in 2008 in the Modern/Contemorary department, working with a small team in a large furniture space, with several supplier offerings in adjacent departments. We were encouraged to cross-sell in order to capture client’s expectations of furnishing their entire home. I have Visited several manufacturers in England, France, Germany, and Italy. In my Second year, I managed to be in the Harrods Top 100 sales people in the store.(no.59) Over my time at Harrods I have spent considerable time in various departments such as Fendi, Versace furniture, Visionnaire Natuzzi, Giorgio, Malerba, Flexform, Reflex, B&B Italia, Ligne Roset, Cattelan Italia, Knoll, Porada, Vitra, Duresta, Rolf Benz. We predominantly had international clients who had just purchased properties in London or abroad, and to help them achieve their ideal home we could utilise our in-house Interior Planning Service which involved visiting their properties, offering suitable furniture, and supplying clients with presentations, floor plans and quotations. Presentation at Harrods both in the showrooms and personally is at the highest level, standards require showrooms to be immaculate and our dresscode requires us to be pristine and professional.
Key focus with the end user, serving clients that came in to the 10,000 square ft showroom. Understanding their needs with standard sized items as well as bespoke due to the nature of the business, we were able to customise any of our models. The fabric library comprised of over 4000 fabrics and this formed part of my learning to supply the client with the appropriate fabric which best helped their needs. I would discuss with clients our online stock furniture as well as they were available to buy from our huge range online as well via a new website portal. I used Sketchup for a few upcoming projects, we worked in a small team of 9 aiming to maximise sales for the department.
Target driven role weekly in bed sales Luxury brands like Vi Spring, Harrison Spinks, Tempur and Hypnos Increased turnover on these brands exponentially Maintained high-standards on entire floor in bedroom department Expert with 3d software selling wardrobes Assisted in selling furniture on all other floors as well Developed great relationship with suppliers Team Player and professional in all areas of the business
Now based in the Bed showroom on the New Road in Kidderminster. Duties include: Assisting customers to choose the best bed/mattress for their needs from suppliers such as Vi-Spring, Hypnos, Harrison Spinks, Relyon, Sealy, SilentNight and many more.. Entering orders onto our retail system Tracking orders, telephone orders and arranging deliveries Working as a team to achieve best results for the business. Added Spivs for non discount sales and tiered commission based on increased sales. Regularly updating showroom stock with new beds, brands and sold items. Taking in small deliveries.