Buffalo, New York, United States
Emergency management and information technology professional with a focus on crisis planning and disaster recovery for private and public enterprises. 4+ years of experience executing policy review and data analysis. Seeking to apply my graduate-level education in emergency management and experience conducting research to the field of emergency services and customer support.
Interview clients to determine eligibility for federal and state assistance programs Process data and applications for financial and medical assistance into state-managed database systems Manage the data and applications for 400+ financial assistance applications in state-managed database systems Review and analyze client financial statements to ensure compliance with state and federal reporting requirements Maintain continuity of benefits services during local disaster response and emergency operations Collect utility service data for state energy assistance programs during emergency weather periods Support American Red Cross shelter programs and the general public during natural disaster events
Researched information technology trends and products to create consumer reports and summaries Edited and updated out of date category pages with current information and data Collaborated with team and supervisor to set up research guidelines and expectations