Le Plessis-Robinson, Île-de-France, France
Automotive Key Account Management Specialist with over 10 years of international experience. My expertise is focused on driving major business growth with global OEMs (Stellantis, Horse/ Renault/Nissan, BMW). I provide internal leadership by managing Customer Service teams and contributing to executive-level strategy and decisions. Leveraging a strong foundation in international industrial project management (managing programs up to $+850M), I consistently ensure revenue growth, profitability, and operational excellence across complex, multicultural environments.
Member of the Expanded Executive Committee Manager of the Customer Service Department (CSD) KAM EMEA Stellantis and Renault/Horse Other customers
Niterra (former NGK Spark Plugs) KAM EMEA for the following accounts: Stellantis Renault/ Horse Nissan Other customers
Niterra (former NGK Spark Plugs) - world market leader providing spark plugs, glow plugs, lambda sensors and H2 sensors as well as other ignition parts and vehicle electronics, both for OEMs (Original Equipment Manufacturers) and the IAM (Independent Aftermarket). Worldwide Operation: 60 subsidiaries, 35 production plants, 5 technical centres, 3 Venture labs and more than 16 000 employees. Global turnover of 3,7 billion euros. Sales Account Manager EMEA for key customers Stellantis & Renault/ Nissan Tier 1 & 2: Forvia, Symbio, ...
Automotive seating, Seat Structure Division, Project development management - 1 platform PSA Groupe (+ 10 vehicules) - Key project with +850M€ turnover - International project (France, Poland, Czech republic, Portugal, Spain, Morocco, Latin America) - Interact with Core and APQP Team members to establish and support project goals. - Build the project plan to track important mile stones and budget information - Coordinate all the project activities, set up and follow project master schedule (design, validation, industrialization), inform about deviations and propose action plans - Liaise between departments to ensure all financial, engineering, and quality needs are addressed - Gain knowledge of Risk/opportunity analyses by supporting the development and implementation of appropriate action plans - Ensure all cross-functional program teams understand their objectives and assignments - Organize communications throughout the program lifecycle - Responsible of the transition from development centre to production plants - Meeting preparation with clients on the economic, timing and technical fields - Understand business systems and apply them to the program
Automotive seating - Customer Business Unit: BMW/ MINI (Munich & Oxford) - Organize and prepare meetings with all internal functions (Sales, Purchasing, Logistics, Engineering, Controlling...) - Be responsible to get together necessary information for negotiations - Bring information condensed in customer orientated format - Edit Sales Reporting on weekly and monthly basis to highlight key performance factors so they are standardized and simplified - Engineering Change Management / Responsible to industrialize all "Engineering Change Requests" from BMW / Suppliers in the production plant in UK (Banbury): * Sustain a close relation with all key actors of our production plant * Having a perfect understanding of the change requested on the product * Gather all the relevant information to ensure a proper implementation according to BMW conditions * Monitor the implemented changes by holding periodic meetings * Solve the technical issues which are related to these technical changes
Automotive seating, Comfort & Trim division, foams and thermal products - Competitive monitoring, benchmarking - Understanding and market segmentation - Product communication - Define product roadmap - Marketing strategy development - Production cost analysis - Monitoring a portfolio of products
- Carried out benchmarking analysis - Analyzed and developed strategic solutions for the identified pain areas for various corporate, brands and products - Prepared presentations and generated data - Taken care of consumer research using various tools and processe. - Participated to manage the corresponding online content in french - Assisted in the strategic planning of national and international workshop
- Purchase of made in USA components, export and resale to Europe customers - Creation of quotation - Relationship management and negotiation with suppliers and customers - Prospecting new customers in Europe
- Understand and analysis the specific market - Focused in prospecting and sales - Organised more than 60 sales face to face meetings with customers - Development of existing customers accounts