London, England, United Kingdom
Using my Sports Knowledge background, I am now ready and available to work as a Sports Massage Therapist. Technics can be used as pain release, rehabilitation after injury or even performance improvement. That practical can help you to do what you are not able to do on your own.
Accurately create, update and maintain recurring and non-recurring contract billing records Timely and accurate raising of customer invoices (both recurring and one-off) Maintain PO records for customers and ensure renewals are chased in a timely manner Ensure all contracted billing is reconciled against legal contracts quarterly Work closely with both, the Group Financial Controller and Revenue Controller to ensure: o Billing is executed and in accordance with Company policy and regulatory requirements o Analysis of monthly billing to perform reconciliations against forecast and budget Proactively work with the Sales team to resolve any issues with customer billing and resolve variances identified during billing/legal reconciliations Raise Credit Notes in accordance with internal procedures Work closely with the Revenue Controller and Credit Control to report and flag any impact on Cash Collection
Senior Complaints Advisor, Deputy Manager Working in the Customer Representative Department for a Mobile phone Insurance Managing, Coaching and support for the complaints and Hotline team and new employees. Production of daily, weekly and Monthly report. Complaint issues and problem analysis and solution to resolve or decrease the results and improve the business process. SLA analysis. Investigation for specific legal cases. Processing complaints from French customers, monthly and annual target to achieve Deal client escalation about customer’s complaint or other queries. Training responsibilities for new employees in Complaints or Hotline. Performances report production and analyze of the results to propose idea to improve the work in the department. Fraud Investigator (Jun/13 – Oct/14) Processing phone insurance customer’s claim. Calling customers for an interview about the claim Using specific software, DIGILOG (voice analysis), CRM (Billing and Complaint), ICare (claim software)... Investigation before, during and after the interview Taking a decision regarding the terms and conditions and providing an answer to the customer, monthly and annual target to achieve Weekly claim form report in regards NPS Score. Results Analysis with issues or common Claim identification. Project Management and Ideas reported to the Project Management Team to improve the system and the service.