Romain Frieh

Head of Business Process Management & Operations

Germany

About

Experienced Senior IT Manager with extensive expertise in global program and project management as well as complex IT transformation and implementation initiatives. Proven track record in leading international projects and teams, standardizing processes, developing strategies, promoting agile methodologies, establishing international service delivery centers and managing 24/7 operations.

Experience

  • Head of Business Process Management & Operations at Mercedes-Benz AG
    May 2022 - Dec 2022 · 8 mos

    Initiation and implementation of digitalization and process optimization measures to increase efficiency.

  • Group Manager Global Solutions Delivery Center Turkey at Mercedes-Benz Otomotiv
    May 2017 - Apr 2022 · 5 yrs

    Strategic leadership for all SAP services at Mercedes-Benz Cars including business development, service portfolio management, partnerships and pricing. Operational management of 70 employees covering customer management, contract/budget management, personel development.

  • Daimler AG (12 yrs 10 mos)
    • Head of IT Service and System Transition Management
      Oct 2013 - Apr 2017 · 3 yrs 7 mos

      Responsible for transferring large-scale software applications from German locations to international Service Delivery Centers (Turkey & India).

    • Head of Enterprise Resource Planning and SAP Mandates
      Oct 2006 - Sep 2013 · 7 yrs

      Lead SAP Basis, Technology and Application Management for Mercedes-Benz Trucks. Lead of Daimler-wide SAP mandates in Application Lifecycle Management (Solution Manager) as well as in Job Management and Process Automation (CPS) in close cooperation with SAP.

    • Head of Global Project Management – Trucks
      Jul 2004 - Sep 2006 · 2 yrs 3 mos

      Lead Global Program Management for international projects, driving strategic initiatives across multiple regions:

  • SAP Project Manager – Mercedes-Benz Türk at Mercedes-Benz Türk A.Ş.
    Sep 2002 - Jun 2004 · 1 yr 10 mos

    Overall responsibility for the enterprise-wide SAP implementation across all Mercedes-Benz Türk locations.

  • Daimler AG (Wörth am Rhein, Rhineland-Palatinate, Germany)
    • Earlier Career Experience
      May 1998 - Aug 2002 · 4 yrs 4 mos

      Head of Competence Center – Accounting & Controlling. SAP Project Manager – New Accounting & Controlling System. Project Manager – “EURO Currency” & “Year 2000”: Database Administrator Manager. System Designer & Developer:

    • Database Administrator
      Jul 1989 - Apr 1998 · 8 yrs 10 mos

      Team Lead Database Administrator - Development Environments