Paris, Île-de-France, France
-Ownership of an €8M global client portfolio, driving retention and expansion through value-driven customer success strategies aligned with business and cybersecurity objectives. -Management and development of a team of three Customer Success Managers, ensuring performance, consistency, and strong customer outcomes. -Trusted advisor to executive stakeholders, establishing long-term partnerships and leading renewals, upsell, and cross-sell. -Primary customer point of contact, facilitating cross-functional collaboration across Cybersecurity Analysts, Product, Data, Support and sales teams.
-Manage a portfolio of 20 strategic accounts (CAC40 & SBF120) across France, the UK, and the Nordics, representing €2.5M in ARR. -Serve as the primary point of contact between our customers and CybelAngel, facilitating cross-functional collaboration with Cybersecurity Analysts, Product, Sales, Engineering, and Support teams. -Lead renewals, upsell, and cross-sell initiatives, acting as a trusted advisor and solution expert to drive account growth. -Conduct quarterly and monthly executive business reviews, delivering key insights and demonstrating CybelAngel’s value for the client board to support annual objectives. -Enhance reporting capabilities by providing clients with actionable cybersecurity metrics, KPIs, and best practices.
-Portfolio management of 60+ strategic accounts (CAC40 and SBF120) -Representing DiliTrust through customer relationships as the main point of contact -Product expert taking ownership of customer satisfaction and a high-quality of service -Identifying and acting on upsell and cross-sell opportunities to meet quarterly targets and managing contract renewals. Developing long-term plans for customers -Collaborating with Product and R&D departments in order to improve DiliTrust' offer towards the market needs
-Implementation of Chargeurs’ international strategy, involving business development, branding and communication stakes across four business units -Analyzed key market players, competitors, industry trends, and market potential. Built executive reports to facilitate the decision-making process -Accelerated existing business relations and implemented new collaborations with key partners (marketing & sales, distribution, logistics, and supply) -Coordinated impactful projects of high financial income (above $500K revenue driver) with strategic major accounts, addressing new markets and penetrating new territories -Sales results "Technical Substrates": USA +258% vs 2018 – CANADA: +675% vs 2018
-Portfolio management of 40+ strategic accounts on European Market (France, UK, Italy, Austria…) -Up-selling strategy development and cross-selling acquisition -Competitive and Market Intelligence project development within accounts -Internal project development with consultants, analysts and marketing teams
-In charge of B2B development in North America and Canada - focused on the premium-luxury segment -Portfolio management for new client acquisition: Ritz Carlton, Jean Georges Group, Four Seasons, Air France Lounge -Customer Relationship Management while increasing sales results and brand awareness