Barcelona, Catalonia, Spain
Dedicated Customer Success Manager with over 10 years of experience in the SaaS industry. Adept at driving customer satisfaction and revenue growth through strategic partnerships and innovative customer success plans. Trusted advisor committed to providing timely and efficient service, ensuring customers' needs are met.
Implementing strategies to maximise customer's value and increase in adoption. Developing Customer Success Plan for customers using Gainsight to track project progress and achievement of customer's business goals. Identify new opportunities while ensuring customer retention Collaborating with Sales, Support, TAMs, architect teams and Professional Services. Foresee risk with Sentiment score and implement mitigation strategies to maintain customer health. Developing closed loop communication strategy with the product management team to guarantee customer feature requests are addressed and progressed
Neeco is a privately owned company established in 2008, with headquarters in Europe and operations in more than 160 world countries. Neeco is a leading provider of global ICT services. We exploit the knowledge of local environments to supply our customers with the most effective hardware and software implementations, services, maintenance, and additional support.
Europe Congress provides high level strategic business and deal flow information platforms around Europe, mainly in the Central and Eastern European countries with tailored practical conferences, events, seminars, trainings and sports hospitality.