Dallas, Texas, United States
Data-driven professional with 6+ years in service improvement, customer experience, and data analytics across banking, consumer goods, and startups. Specialized in FinTech innovation and data storytelling, designing AI strategies, predictive models, and BI insights for growth and risk management.
• Led logistics and inter-warehouse transfer operations, tracking pallet-level KPIs and transforming raw SAP data into weekly reports to evaluate delivery efficiency and on-time performance. • Worked closely with Samsung logistics to resolve inventory shortages during warehouse transfers, conducting rootcause analysis and improving inventory workflows to reduce internal defects and delivery delays by 15%.
• Designed and implemented BI dashboards and reports on critical business processes, delivering actionable insights that improved auditor and stakeholder decision-making. • Built and automated predictive and descriptive models in the Azure ecosystem, streamlining large-scale data processing and reducing manual reporting time by 40%. • Evaluated and optimized IT architectures (API integrations, data gateways, historical/delta load strategies) to strengthen data infrastructure and support scalable operations.
• Designed and deployed AI-driven strategies to map critical stakeholders and assess their influence, enhancing preventive risk assessments and supporting proactive client decision-making. • Delivered actionable insights on regional e-commerce trends (marketplace dynamics, digital payments, JVs, M&A) for Mercado Libre, informing strategic decisions that expanded market reach in 3 Latin American countries.
• Supported diagnosis, piloting, and rollout of service, channel, and product improvements using Scrum and Kanban frameworks, accelerating initiative delivery by 20% and enhancing customer satisfaction. • Delivered executive reports and coordinated communication strategies with top management, ensuring strategic alignment and stronger cross-department collaboration.