Oberhausen, North Rhine-Westphalia, Germany
I am an Operations Specialist with in-depth knowledge of Software Delivery, Customer Care, Department management, payments, general banking processes and Internet Banking. My focus developed by working for banks with (large) Corporate Customers for some 30 years years in different positions, roles and projects and a strong relationship to the software developmen. In order to create long term relationships and continuous growth, I strongly believe in clear communication,sharing knowledge and Customer Care. Specialties: • Software deliveries • Team Leader • Corporate Banking • Internet Banking • Customer Satisfaction • Customer Service • Client Support • Payment Services • SEPA • Customer Data • Project Management • Account Management
GE Artesia Bank had strong skills in Trade Commodity Finance and Payments and a focus on Corporate Customers. My main achivements during the mentioned period are: - Leading a core team of 4–9 persons; extended for projects up to 14 persons. - Give external and internal demos and information about payment solutions from the bank. - Develop and maintain the Payments internet portal - Participate in external and internal user groups with the focus on developments in payments - First and second line support for internal and external customers on the internet banking system. - Customer and account on- and off boarding, based upon Know Your Customer (KYC) procedures. - Participate in Payments related projects within the organization, for example SEPA,
Multiversa IFP is the Intenet Banking Solution used for Corporate Customers within GE Artesia Bank..
Functional Appplicatiebeheer was in charge of the Internet Products for Customers like the Internet Banking software and the Security Portal. Besides Team leader I was responsible as a product manager for the Internet Banking system.
Because of a rebranding the official title was changed - the competences remained the same as in my job as Senior Employee Client Support.
Product manager/development of electronic banking products. Also responsible for installation and support at customer site. Payments specialist. Product manager for the internet banking application (since 2006).
Electronic banking specialist. Perform installations on site for corporate customers.
Acquisition and portfolio manger
Prepare credit proposals, issue bank guarantees, borrowing base calculations,