San Antonio, Texas Metropolitan Area
- Released SocialSync, an orchestration and automation app with optional AI integration to promote small businesses on social media. www.socialsyncdwg.com - Released RolyCode, a free app that gives you a unified web interface for all your AI coding agents—available on desktop and mobile, running locally on your machine. www.rolycode.com - Released StashSage, the ultimate trading overlay app for #poe2 #pathofexile2, leveraging web scraping and machine learning to empower player decision-making and speed. https://rheinze08.github.io/StashSage/ - Developing Insight Connect, an AI-integrated analytics software for small businesses (2022 - est. 2026)
- Led the initiative to quantify the value of Customer Service operations by measuring impact on player behavior - Transformed the business using simulations, statistics, and machine learning to answer big questions, such as how to attribute value to contacts, improve customer targeting, optimize ticket queues, and offer differentiated service - Improved speed to insight through data exploration and automated workflows using SQL, Python, Spark, Tableau - Responsible for reporting on the impact of text classification models trained to detect and reduce chat, voice, and gameplay toxicity, as well as the company's obligations as data controller and processor in adhering to GDPR - Developed a toolbox for exporting, transforming, and loading data (ETL) across data sources (Teradata, Hadoop); taught Python course to increase adoption among analysts and data scientists, shared through GitHub