Roland Demeter

Technical Support Agent

Zalău, Sălaj, Romania

About

Experience

  • Technical Support Agent at Phantom
    Dec 2024 - Present · 1 yr 7 mos

  • Blocksquare (Remote)
    • Account Manager
      Jul 2024 - Present · 2 yrs

    • Support Specialist
      Sep 2023 - Jul 2024 · 11 mos

      - Providing customer support through email, Telegram, and Discord - Reviewing and troubleshooting failed KYC attempts

  • Technical Support Analyst at Consensys
    May 2022 - Oct 2024 · 2 yrs 6 mos

  • Information Technology Help Desk at Cognizant Softvision
    May 2020 - May 2022 · 2 yrs 1 mo

    - Configure devices for employees in accordance with internal policies. - Provide support to company employees using remote programs. - Perform account maintenance tasks, including password resets and account unlocks. - Consult with employees on IT-related questions. - Maintain documentation, including installation instructions, troubleshooting guides, and tips for employees. - Install necessary operating systems based on requirements: macOS, Windows XP, Windows 7, Windows 8, Windows 10, Windows 11, and Linux (primarily Ubuntu). - Configure routers according to internal requirements and guidelines. - Enroll computers in JAMF and Active Directory (AD), as well as Azure and Intune, during installation, and verify applied policies. - Use the JIRA application for managing support tickets. - Install virtual machines in VirtualBox according to specific requirements. - Update BIOS and ensure applications are kept up to date. - Configure VPNs according to internal projects. - Install Cisco AMP antivirus on all devices that need to access internal resources. - Replace RAM modules, processors, or storage media as required.

  • Automation Technician at Kastamonu Romania
    Jul 2019 - Sep 2019 · 3 mos

    Tehnician mentenanta electromecanica - automatica echipamente industriale - Urmarirea instalatiilor si utilajelor aflate in functiune - Supravegherea exploatarii, utilajelor din punct de vedere al automatizarii - Asigurarea ordinii si curatenia la locul de munca - Gestionarea cu eficienta a timpului de lucru - Obligativitatea de a face eforturi pentru ducerea la indeplinire a functiei in cel mai bun mod