Lausanne Metropolitan Area
Operations leader with 9 years of experience in international high-tech environment, currently leading customer and service operations at GEOSATIS. I started my career in account management and pre-sales, working closely with customers across more than 20 countries in Europe, the Americas, Middle East, and Africa. Over time, I transitioned into operations, contributing to the structuring and scaling of service, logistics, and customer-facing activities in a fast-growing IoT company. Today, my role sits at the intersection of operations, customer success, and technical coordination. I work closely with software, firmware, DevOps, and product teams to ensure reliable service delivery, strong customer experience, and continuous improvement of both operations and product performance. My experience includes: • Leading customer operations and service delivery across international markets • Coordinating cross-functional teams in complex technical environments • Managing service performance, KPIs, and operational processes • Supporting product evolution through structured customer feedback and stakeholder alignment • Contributing to operational strategy and organizational scaling I am known for being pragmatic, easy to work with, and able to bridge technical and business perspectives in fast-paced environments.
Leading customer and service operations in a fast-growing international IoT company. Responsible for customer operations, service delivery, and operational performance supporting customers across more than 20 international markets. Working closely with software, firmware, DevOps, product, and logistics teams to ensure reliable service delivery, operational excellence, and continuous improvement. Key responsibilities include: • Leading customer operations and service delivery across international markets • Coordinating cross-functional teams to resolve operational and technical challenges • Managing service performance, KPIs, and operational processes • Supporting product evolution through structured customer feedback • Supporting strategic decision-making by bringing together customer, operational, and technical perspectives across the organization. • Acting as a key stakeholder between customers, engineering, product, and operations
Account Manager and pre-sales contributor in a fast-growing IoT company, during an early stage of international expansion. Actively involved in customer acquisition, pre-sales activities, and deployment of solutions across multiple international markets. Worked closely with customers, partners, and internal teams to support business development and successful implementation of projects. Key contributions: • Participation in pre-sales activities, including product presentations to customers and stakeholders across Europe, the Americas, Middle East, Africa and Asia • Contribution to customer acquisition and international expansion in more than 20 countries • Support of project deployments, onboarding, and training of customers • Close collaboration with technical teams to align customer needs with product capabilities • Contribution to the structuring of processes and activities in a fast-growing environment
Junior Brand & Sales Controller Responsible for sales controlling and financial reporting within the Chilean affiliate of Beiersdorf. Worked closely with commercial, finance and regional teams to improve reporting quality and decision-making. Key responsibilities included: • Sales reporting, forecasting and financial analysis • Budget monitoring and commercial performance analysis • SAP ERP (FI/CO) and SAP BI key user • Participation in regional SAP BI standardization projects with headquarters in Germany • Training and support for local business users
Seasonal Sales Manager responsible for commercial activities and sales of IT products, developing early customer-facing and commercial experience.
Trade Marketing Analyst supporting national sales analysis, commercial performance monitoring and reporting.
Participated in a reconstruction planning project supporting the recovery of Boyeruca following the 2010 Chilean tsunami.