The Hague, South Holland, Netherlands
Responsible for overseeing daily passenger and aircraft handling operations while ensuring compliance with safety, security, regulatory, and operational standards. Key responsibilities include: • Supervising airport operations on a shift basis, including arrival and departure activities • Ensuring adherence to safety, security, and regulatory requirements • Managing disruptions, delays, and recovery processes • Coordinating VIP, PRM, and special service guest requirements • Monitoring operational performance and customer service KPIs • Supporting emergency response planning and business continuity procedures • Promoting operational integrity, compliance, and high service standards
Delivered practical and theoretical training programs for ground handling personnel supporting multiple international airlines at Amsterdam Airport Schiphol. • Delivered training and onboarding programs for airlines including Transavia, Air Europa, ITA Airways, Finnair, IcelandAir, and Etihad Airways, ensuring employees met operational, safety, and service standards. • Served as Etihad Airways (EY) Line Trainer at Schiphol Airport, supporting the development of ground handling staff and maintaining compliance with airline procedures and operational requirements.
Performed passenger handling and operational support for multiple international airlines at Amsterdam Airport Schiphol, while taking on lead and supervisory responsibilities. • Managed passenger handling operations for airlines including Transavia, Finnair, Air Europa, ITA Airways, Air Canada, Etihad Airways, and Icelandair, ensuring efficient passenger service and smooth daily operations. • Worked as Lead Agent and Gate Supervisor, coordinating boarding activities, operational communication, and compliance with airline procedures and safety regulations.
In early 2025, the Viggo Schiphol Staff Association was established to support employee representation within the organization. As Secretary, I assisted in the setup of the association alongside two colleagues, contributing to the drafting of its statutes and internal regulations during its establishment phase.
Completed a full-time board year alongside my Bachelor’s studies in Public Administration and Economics, serving as Commissioner of Foreign Affairs for Studievereniging B.I.L. Within this role, I was responsible for organizing international trips within the association.