Roee Fridman

Customer Success | Account Management | CS Operations

Israel

About

Applitools is a market leader in the emerging Application Visual Management (AVM) category. For the first time ever, we make visual UI testing and monitoring fully automated and scalable to improve customer UX experience, significantly reduce testing hours, and increase the speed of your releases. We achieve this with a unique Visual-AI technology that mimics the human eye and brain to catch visual differences in your web or mobile application in seconds at 99.99% accuracy. Our SaaS platform provides an integrated way to run these tests at scale to complete your test automation chain as part of your CI-CD workflow. Founded in 2012, we have offices in San Mateo CA, Tel Aviv IL, London UK and Sydney, AU, and have tens of thousands of developer customers running millions of tests each week. Our mission is to help companies ensure a visually perfect user experience on every browser and device through automated visual AI testing and monitoring. Let's talk! _____________________________________________________________________________________________________________ About me Over 20 years of experience in customer success, professional services, and delivery management for the financial, telecom, and security industries. Well-versed in the Test Automation domain. Expertise: Leading Pre-sales, Partnerships, Customer Success, Building Delivery Teams, Digital Transformation, Software Testing

Experience

  • Customer Success Manager at Applitools
    Jan 2023 - Present · 3 yrs 7 mos

    - Handling a diverse portfolio of tier 1/2 customers – each one a unique story. - Guiding clients through Applitools products to reach their goals, one success story at a time. - Playing a pivotal role in supporting and driving account growth initiatives, and fostering long-term partnerships. - Offering a helping hand with technical support, ensuring everything runs smoothly. -Hands-on work in the test automation domain, experience in major testing frameworks such as Selenium, Cypress, WebDriverIO, TestNG, JUnit, PlayWright, Appium, Skills: - Solution Architecture, - Customer Support, - Test Automation, - Software Testing - Customer Success, - Google Apps Script, - Information Technology - GitHub, - JSON, - REST APIs

  • Head of Customer Success at Scanovate at Scanovate
    Aug 2021 - Jan 2023 · 1 yr 6 mos

    I hold responsibility for Customer Support, Partner Support, and Global Delivery to Scanovate's growing markets

  • Matrix IFS (Full-time · 8 yrs 11 mos)
    • EMEA Delivery Director
      Nov 2016 - Oct 2021 · 5 yrs

      For the past decade, I served as Program Manager, Architect and Specialist on over 100 projects for major Financial Institutional and trading banks globally in Compliance, RPA, Trade Surveillance, AML & Fraud models; providing analysis, services & solutions on multiple platforms. As a Senior Director of the EMEA Delivery, I deliver Subject Matter Expertise to help clients adopt and leverage new technologies for optimal efficiency.

    • Professional Services Manager
      Dec 2012 - Oct 2016 · 3 yrs 11 mos

      Leading a group of business analysts, team leaders and Actimize system implementers providing offshore services to major financial institutions across the globe in areas of trading compliance, control room and Anti Money Laundering . Responsible for development, testing, tuning, training and production roll-out to company's customers. Involvement in unique custom built solutions utilizing social networking algorithms and visualization tools. Professional services practice and involvement with business development and pre-sale activities.

  • Project Manager at Macquarie Group
    Jan 2015 - Jun 2017 · 2 yrs 6 mos

  • Professional Services PM at Barclays Investment Bank
    Jan 2013 - Dec 2015 · 3 yrs

    Responsible for the implementation of a fraud monitoring solution across Barclays Corporate payment channels using Actimize Fraud solution.