Danbury, Connecticut, United States
Cybersecurity graduate from Western Connecticut State University with hands-on experience in IT support, systems troubleshooting, and networking, first through an MSP internship at Blue Castle IT Solutions. I'm now building on that through Charles IT's 12-week IT Trainee program, gaining real-world experience in a managed IT and security environment while earning my CompTIA Security+.
Leading one of WCSU’s most prestigious student organizations, representing 3,000+ members. Oversee chapter operations, recruit and manage executive board members, and coordinate leadership programs that drive member engagement and personal growth. Responsible for strategic planning, event execution, and maintaining the chapter’s high national standing.
• Provide comprehensive resume assistance to students, enhancing their employability and confidence in job applications. • Utilize PathwayU and other tools to guide students in exploring suitable career paths. • Conduct in-depth research on industry hiring trends, aligning student skills with employer expectations.
Provided long-term student support through one-on-one consultations using digital platforms, resume tools, LinkedIn, Handshake, Big Interview, and online job search systems. Guided users through technical career platforms, documented needs, explained action steps clearly, and helped resolve platform or process-related questions. Supported resumes, internship preparation, professional development, and job search strategy while maintaining clear communication and accurate follow-through.
• Founded AscendMySales LLC, a digital marketing and automation agency that helps businesses streamline operations, strengthen their online presence, and generate more qualified leads. • Design and develop custom websites and conversion-focused sales funnels optimized for mobile performance, user experience, and lead generation. •Create automation systems, CRM workflows, and marketing campaigns that reduce administrative workload, improve responsiveness, and support scalable growth. • Oversee client strategy and implementation end-to-end, ensuring each solution is tailored, results-oriented, and aligned with business goals from day one.
• Supported the IT Support team in hardware and software maintenance, enhancing operational efficiency. • Assisted in new user and workstation setups, contributing to a seamless onboarding experience. • Maintained accurate documentation and inventory systems, ensuring optimal resource management. • Gained proficiency in industry-leading MSP tools, including ConnectWise Manage and Kaseya VSA.
Provided endpoint management, workstation setup, hardware/software troubleshooting, and device deployment for MSP client environments. Assisted with onboarding new users and configuring workstations, helping ensure devices were properly prepared, documented, and ready for use. Maintained accurate documentation and inventory records across IT systems, supporting better tracking, accountability, and operational efficiency. Gained proficiency in industry-leading MSP tools, including ConnectWise Manage and Kaseya VSA.