Guarulhos, São Paulo, Brazil
Warehouse Operations Manager with over 15 years of experience in logistics, supply chain, e-commerce, and industrial operations. Currently responsible for large-scale warehouse operations, leading teams of more than 300 employees across 24/7 operations, driving productivity, quality, service level, cost optimization, and operational excellence initiatives. Strong background in S&OP, capacity planning, workforce management, warehouse operations, WMS, and continuous improvement. Played a key role in the launch and ramp-up of three large-scale e-commerce logistics facilities in Brazil, totaling more than 215,000 m² and supporting operations with over 5,000 employees. Certified Lean Six Sigma Black Belt with extensive experience in process optimization, operational excellence, and cross-functional leadership. Fluent in English with proven experience working in multinational and international business environments.
Leading a high-volume e-commerce warehouse operation, managing more than 300 associates through supervisors and coordinators. Responsible for operational performance, productivity, service level, quality, cost control, safety and continuous improvement, partnering with cross-functional teams to deliver business results.
Currently leading the S&OP function at SHEIN Brazil for warehouse and e-commerce logistics operations. I am responsible for workforce planning, equipment sizing, and all necessary resources to support sales volume across Brazil, specifically within the local 3P marketplace segment. This operation currently involves over 3,000 professionals, distributed between 3PL partners and SHEIN's in-house logistics. I oversee the monitoring of operational efficiency, productivity per employee, cost per package, and service level quality. Our infrastructure comprises over 215,000 m², including a Receiving Center, a Consolidation Warehouse, and a Fulfillment Center dedicated to the local marketplace operation.
Part of my responsibilities include operational workforce and equipment planning, as well as the development and implementation of S&OP (Sales and Operations Planning) for the corporation's three businesses. I am currently working directly in the warehouse, focusing on operational planning. I am responsible for developing tools for monitoring and operation planning, as well as hourly resource allocation. Additionally, part of my activities involves the daily monitoring of operations, backlog, service levels, and the need for direct or indirect labor hiring. I also handle medium and long-term strategic planning and actively participate in global meetings (China and Mexico) to support project development and implementation in Brazil.
My responsibilities included: 1. Calculating production capacity and determining workforce requirements based on customer forecasts. 2. Developing operational and strategic indicators for the corporation. 3. Analyzing the costs associated with each parcel produced, identifying key cost drivers, and implementing actions and projects to reduce expenses.
Responsible for spearheading enhancements in the operational flow within our national branches. In charge of overseeing the entire process, focusing on continuous improvement and operational excellence across all branches. Also responsible for conducting training sessions on troubleshooting, waste reduction, and the 5S program. Additionally, accountable for leading projects of varying complexity levels aimed at reducing costs and boosting the corporation's profits.
Responsible for conducting analyses and resolving RNC (Root Cause Analysis) problems for both internal and external customers, utilizing MASP and 8D tools. In addition, responsible for: - Developing and creating FMEA (Failure Modes and Effects Analysis), control plans, and CEP (Control Execution Plan). - Conducting internal process audits and preparing RNC reports by areas. - Implementing Kaizen initiatives in production processes, promoting 5S principles, and reducing waste using Lean tools.
I was responsible for delivering results in the areas of Logistics, Commercial, and Supply Chain through projects that yielded cost savings of up to 5 million BRL per year. I also conducted Lean Six Sigma training to instill a culture of continuous improvement within the corporation and equip employees with the tools for operational excellence.