Norwalk, Connecticut, United States
Experienced Customer Service Manager and Sr. Manager - Inventory and Planning with a demonstrated history of working in the chemicals and flooring industries. Skilled in Microsoft Word, Sales, Translation, Youth Work, and Management. Strong support professional graduated from Thomas College.
Responsible for the direction and coordination of HMTX’s inventory. Provide critical oversight in monitoring sales and inventory throughout the company, developing ways to increase productivity, availability of stock, and overall effective methods in lowering costs. • Support development and management of the inventory and purchasing system, process, and inventory team members, ensuring policies and procedures are carried out to achieve established business company goals and objectives. • Main channel of communication for Inventory Management to factories, sales (domestic and global), customer experience, and distribution. • Manage forecasting and procurement processes and coordinate material and resources allocation between multiple domestic warehouse locations. • Maintain a constant relationship with sales, marketing, finance, and manufacturing teams to understand demand forecasting drivers. • Manage daily purchasing activities and financial report outs as needed. • Review customer forecasts and inventory and assist with analytics as needed. • Coordinate with inventory control to determine and manage inventory overstocks and close outs. • Prepare cost estimates as needed for new programs or special projects. • Provide thought leadership in driving improvements globally. • Review financial information and adjust pricing models to promote profitability. • Train employees across business units in the purchasing process and how to use the purchasing system as we roll out to other parts of the organization. • Identify and document gaps in process, system, and reporting. • Liaise with leadership team to make decisions for operational activities and set strategic goals. • Plan and monitor the day-to-day running of business to ensure smooth progress. • Regularly evaluate the efficiency of business procedures according to organizational objectives and apply improvements. • Devise strategies to ensure growth of programs enterprise-wide, identifying and implementing
Responsibility of overseeing the optimization of order operations and product data management, supporting the overall customer experience strategy, metrics, and processes of the Supply Chain pillar. Expert on utilizing company owned system, ensuring accuracy of data inputs, and managing the flow of factory orders. Liaison for project management representing supply chain across the HMTX enterprise.
*Oversees all aspects of Order processing, item setup, process improvement and documentation • Manage Order Processing team staff and functions • Process and approve orders • Update systems with orders changes • Update customer's request for order status • Add item’s to Customer/Vendor tables for ordering. • Set up Companies • Set up Brands, Product lines, Collections and Items (SKU’s) • Set up payment terms, destination ports • Containerizations for customer orders • Create and run queries • Create UPC codes
Coaching the varsity squad, supervising & giving guidance to the Freshman, JV Coaches. Implement district athletic department policies. Assists in the selection & evaluation of Freshman, JV coaching staff. Work closely with the AD in Communicating of high school soccer schedule. Verification of student physical examination requirements of the high school. Preparation of athletic permission slips & eligibility lists. Organization of middle school communications of the high school soccer program for incoming freshman. Works with Athletic Director to correlate the practice schedules of Freshman, JV & Varsity squads. Supervises practice fields & playing fields during & following periods of team participation. Remains with students & supervises them while traveling to away competitions. Cares for athletes & injured athletes. Cares for, maintains & oversees the storage of all equipment & uniforms. Prepares award lists & season records. Works closely with newspapers, radio & television personnel to encourage favorable public interest in the program. Attends all meetings regarding participation of soccer with the School District & State. Encourages participation of high school booster club & high school soccer booster club participation and any sale of tickets associated with it. Works closely with the High School in preparation & control of field facilities. Keeps informed on current trends of the sport & attends & participates in clinics. Maintains active membership in related profession organization. Prepares list when teams are taken out of school to participate in athletic contest. Maintains a positive staff relationship with other coaches. Performs other duties as assigned. Apply & enforce student discipline during athletic contests, practice sessions, & while on trips off school property in accordance with Student Code of Conduct & student handbook. 2018-2024 FCIAC Playoffs, 2018-2024 CT State Tournament, 2024 FCIAC Semifinalist, 2020 Central Division Co-Champions
NJSA Spring Boys Head Coach NJSA Board Member NJSA Social Media Contributor
Managed the Customer Service representatives to ensure we provide Charkit’s Customers with quality service that meets Charkit’s Leadership Excellence Principles and the needs of our Customers. Interacts with and supports, both internal and external Customers. Key constituents include Customers, CSR’s, sales people and suppliers. Each employee is the “face” of Charkit and should consistently demonstrate a positive, helpful attitude and go the extra mile in accordance with Charkit’s Leadership Excellence Principles. Responsibilities include the ability to: •Supervise a group of 7 CSR’s, Customers and their requirements •Oversee CSR’s on the day to day issues as related to Customers •Communicate with Customers by phone, email and fax •Collaborate with sales, inventory control and traffic •Enter, maintain and follow through on Customer orders •Error resolution and Customer satisfaction •Assist CSR’s and Customers with complaints and issues pertaining to their orders and their account •Resolve issues promptly and accurately in a manner that will retain and promote Customer loyalty •Assist the sales department in determining and satisfying Customer needs •Work proactively on CSR and Customer relationship building •Work as a collaborative team member to ensure the department’s smooth operation •Maintain Customer-related files in the computer system •Training of CSR’s •Communicate and uphold the standards of Charkit •Work closely with the Senior Vice President, Operations to ensure the smooth running of the department •Perform other job related duties as assigned
Managed the Daily Activities of the Food Court including scheduling, inventory control & employees daily work load