Nashville, Tennessee, United States
Project and program management leader with 7 years delivering large-scale technology, operations, and event initiatives, skilled in lifecycle execution, cross-functional leadership, risk mitigation, and resource optimization, consistently improving performance, reducing costs, and strengthening executive partnerships for greater impact. *Examples of complex programs, governance frameworks, and delivery outcomes are available in my portfolio in the "Featured" section below.*
- Operations Management & Execution: Directed daily operations for 20+ large live events and 100+ breakout sessions, contributing to $1.2M in annual revenue with zero critical failures. - Team Leadership & Workforce Optimization: Led 10+ technical specialists, leveraging Navigator Workforce software to streamline resourcing and scheduling, improving team performance by 25–28%. - Agile,Scrum, Kanban: Introduced a lightweight Kanban workflow for recurring event-production tasks, reducing bottlenecks and cutting turnaround time 18%, improving on-site delivery reliability. - Stakeholder Satisfaction & Experience: Increased client satisfaction scores from 81% to 92%, significantly enhancing service quality and contributing to promotion readiness. - Inventory & Asset Governance: Oversaw $3M+ in technical inventory, implementing governance strategies that improved resource allocation and reduced waste by 15%. - Process Improvement & Operational Efficiency: Introduced operational workflows and equipment readiness protocols that ensured zero downtime across all scheduled events.
- Stakeholder Management & Executive Communication: Reestablished trust and strategic collaboration in a failing venue partnership, lifting revenue to 52% above projection in six months. - Project Planning & Scheduling: Developed and managed end-to-end project schedules for a high-profile hospitality venue, achieving 100% on-time milestone delivery across all phases. - Agile,Scrum, Kanban: Introduced a lightweight Kanban workflow for recurring event-production tasks, reducing bottlenecks and cutting turnaround time 18%, improving on-site delivery reliability. - Risk Management & Mitigation: Reduced operational disruptions 18% by executing comprehensive risk assessments and targeted mitigation plans that ensured uninterrupted execution. - Executive Alignment & Transparency: Facilitated executive briefings and stakeholder syncs to align priorities and improve project visibility, increasing communication transparency by 30%.
- End-to-End Project Oversight: Led a year-long program spanning 500+ stakeholders, 30 breakout sessions, and multiple assemblies, achieving a zero-downtime, seamless three-day event. -Scope & Execution Management: Managed project scope for large-scale assemblies and smaller educational sessions, balancing technical capacity with efficient session turnover. - Stakeholder Alignment: Coordinated with 30+ key client stakeholders and venue leaders to ensure delivery consistency, contributing to 10/10 OSAT score. - Venue Relationship Strengthening: Enhanced client–venue trust during a contract renewal year, securing the next year’s event contract. - Large-Team Management: Supervised a 15-person operational team and coordinated three out-of-market specialists in audio, video, and lighting roles, ensuring seamless technical integration.
- Operational Oversight & Compliance: Supervised a 218,000–220,000-gallon water treatment facility, ensuring compliance with safety regulations and operational standards. - High-Volume Workflow Management: Oversaw 500+ essential tasks across engineering and logistics operations, coordinating with 250+ stakeholders to maintain uninterrupted service delivery. - Teamwide Communication & Engagement: Enhanced communication and morale for a workforce of 8,000+ personnel, supporting operational readiness and organizational cohesion. - Cross-Functional Project Execution: Led engineering–logistics integration initiatives, ensuring on-time delivery of infrastructure and operational projects. -Process Improvement: Delivered targeted workflow improvements that increased operational efficiency by 18% while preserving strict safety and compliance standards.