Greater Oxford Area
I’m a Computing student with a passion for technology and a strong background in financial customer service. I have hands-on experience in manual software testing — including test case creation, bug reporting (Jira), basic API testing (Postman), and test documentation — as well as front-end development (HTML, CSS, Java), SQL/MySQL databases, and Agile methodologies like Scrum and Kanban. Alongside my technical training, I’ve completed a Human Resources course, which has deepened my understanding of communication, teamwork, and workplace dynamics — skills I’ve strengthened through leadership roles in finance and administration. Growing up and working in international environments, I’ve developed strong intercultural communication skills. I’m fluent in several languages, which helps me connect easily with people from diverse backgrounds and work effectively in global teams. I’m now looking for opportunities to apply my skills and grow professionally in the tech field.
• Developed marketing campaigns to increase student applications. • Created digital and print content for brand consistency. • Organized and promoted recruitment events. • Managed social media platforms. • Conducted market research and collaborated with internal teams.
• Handled phone and text communications. • Managed files and documents. • Ordered and maintained office supplies. • Liaised with partner companies and institutions.
• Provided financial consultation for Italian clients. • Performed debt recovery. • Worked with internal databases and tools.
• Supervised and supported a team of 30 agents in a high-volume call center. • Monitored key performance indicators (KPIs) such as payment commitment tracking and resolution rates. • Handled escalated customer complaints and ensured service quality. • Trained and mentored new team members to meet performance standards. • Created performance reports using Excel and Pivot Tables. • Reported directly to upper management in Italy.
• Performed detailed quality inspections of finished garments to ensure they met the brand’s high standards in design, material, and construction. • Verified consistency across production batches and ensured alignment with product specifications. • Collaborated closely with designers and production teams during the pre-launch phase of collections, providing quality input and feedback. • Reviewed and validated technical product sheets, checking measurements, materials, and manufacturing instructions for accuracy and completeness. • Took part in international fashion shows and contributed to the visual coordination of seasonal catalogues, gaining exposure to creative direction and branding. • Played a key role in maintaining the brand’s reputation for excellence by ensuring every product released to market was compliant with quality benchmarks.