Sachse, Texas, United States
Dynamic, management level professional and Certified Project Manager (GWCPM) with extensive Fintech experience in the Banking and Credit Union industry. Possess ability to lead a team of implementation resources in exceeding business and financial goals by finding smarter ways to work, implementing effective solutions and optimizing performance.
Responsible for launching enterprise-scale cloud software solutions using traditional Waterfall and Agile Project Management methodology. Managed all aspects of customer communications, identifying and assessing needs while conducting quality assurance testing and user acceptance testing in achieving project milestones, providing deliverables on time and under budget.
Support Fiserv’s mission by delivering best in class service, support, and overseeing implementation of Fiserv integrated technology and service solutions to internal and external clients. Accountable for exceeding business and financial goals while providing technical, business, and associate leadership to project-wide teams through technical knowledge, business acumen, and a thorough understanding of the business application and projects.
Delivered top-notch online banking solutions to clients that are used by thousands of Credit Union members. Provided project and product management for implementations of multiple digital services such as online banking, bill pay, client branded mobile apps and e-Statements for new and existing clients.
Manage large and small-scale projects through all phases of the Project Management Life-Cycle. This includes acquiring resources and driving the efforts of team members, third-party contractors and consultants; delivering projects within scope, budget and schedule.
Managed the implementation process and daily operations for corporate learning programs and facilities across three states, New York, Texas and Louisiana.
Delivered daily bank operational support to high value commercial clients and loan officers; leading to cross-sells totaling over $5M in annual revenue.
Delivered exceptional service to retail and commercial customers by providing high quality account information. Promoted to Team Lead in 2003; leading a team of 18. Trained and mentored new employees through their probationary period.
Managed high volume Call Center’s daily sales floor operations including all employee functions.