Los Angeles Metropolitan Area
Strong background in corporate change management and learning solutions.
• Produce skills development and industry-specific training work plans that will assist clients with successful employment outcomes • Provide extensive services, linking dislocated, unemployed and under-employed workers to workplace pathways tied to the local and regional economy • Research and identify state-funded services specific to the client’s needs ensuring a targeted, comprehensive package • Perform multiple outreach strategies to increase participation and enrollment in our services, including workshops, one-on-one coaching, and career pathing • Build relationships with businesses resulting in employment opportunities for dislocated workers • Utilization of CalJobs system to track client progress and create reports to support funding • Monitored client’s progress using data exchanges and reports
• Recognized for top performance through fast-tracked promotions • Led a regional training and development team of seven learning consultants to meet nationwide and statewide organizational objectives delivering both classroom and online trainings • Responsible for the management of projects, operations, and performance of my team and region including seven state health plans (3,000+ employees) • Supported the design and implementation of training programs covering employee and manager learning and development, and organizational culture including group facilitation and individual coaching to mitigate specific skills gaps • Reviewed all training material to confirm adherence to organization and team’s culture, policies and processes • Developed, administered, and implemented all training initiatives in accordance with corporate and state business’s initiatives and strategies • Consulted with senior management and other internal units in assessing employee learning needs and strategic development of services • Conducted needs analyses for advanced training projects to help determine the learners’ needs • Collected and evaluated data and organizational needs to identify learning and development issues and continuous process improvement • Advanced knowledge and utilization of the Learning Management System (LMS) database to track training statistics and perform analysis to manage projects and track performance of team • Encouraged participation in learning programs from management and employees, using marketing tools such as effective communications, data proven results, and overall benefits
• Collaborated with business and departmental management to identify targeted training needs throughout the organization • Developed training materials and communications with minimal supervision • Led development of training curriculum and assisted management with program implementation • Assisted with new-hire training and assimilating new employees to the company and its key departments, acclimated employees to their position • Utilized Learning Management System (LMS) to track survey responses and training logs • Conducted monthly audits to identify trends and training opportunities
• Managed scheduling of 100+ employees per week for onboarding sessions for both local and out of state employees • Arranged travel arrangements with vendors for new employees • Communicated important information to employees and managers scheduled to attend the HR Program - Program invitations - Welcome e-mails (i.e. FAQs) - Communicate through e-mail and phone (approx. 100+ contacts a week) • Scheduled senior leaders and subject matter experts to present department-specific information during orientations • Worked with Procurement Department for issuance of credit cards for traveling employees to make sure card was delivered on a timely manner • Interfaced with and managed various stakeholder, vendor and attendee relationships • Compiled and monitored attendee and stakeholder participation and satisfaction information and data • Led organization and logistics for remote events