Manchester, England, United Kingdom
Chief Operating Officer / Chief of Staff I am an influential and commercially astute people & operations director with financial acumen, business development expertise and a successful record devising/executing strategy at C-level to deliver major HR and operational projects; driving performance, growth and £multimillion revenues for reputed organisations. An articulate communicator, relationship builder and talent developer, I also have a reputation as an insightful analyst, inspirational leader and respected board-level advisor. Selected achievements: Strategic advisor and trusted partner to CEOs; contributing to £42m turnover for DSG Financial Services as COO Transformed the business and implemented new HR frameworks; increasing revenues by £2.6 million in just two years Spearheaded workplace health initiatives as director of wellbeing for £80 million turnover, 1500-strong PeoplePlus Group. Specialities: Chief People Officer, Chief of Staff, COO, Senior, Director, Head, Executive, Boards, C-Level, C-Suite, People Strategy, HR, Transformation, Projects, Operations, Occupational Wellbeing, Organisational Resilience, Leadership, People Development, Business Development, Consulting, Advising, Projects, Programmes, Planning, Implementation, Change, Processes, Cost Savings, Finance, P&L, Analysis, Resources, Reporting, Innovation, Efficiency Improvements, Performance Improvements, Procedures, Partnerships, Communications, Client Relations, Stakeholder Relations, Collaboration, Presentation, Negotiation, Influencing, Recruitment, Talent Development, Team Building, Best Practices, L&D
Developed and executed people strategy; enhancing performance for this £42 million turnover firm Supported financing for vehicles worth £700 million; achieving corporate goals and surpassing expectations Chaired DSG’s compliance committee and ensured smooth execution of objectives as a member of the board and executive committee Built relationships with customers, partners and stakeholders; fostering rapport and trust, as well as influencing strategic decisions Drove positive change and championed equity, diversity and inclusion across the organisation Transformed the business and implemented new HR frameworks; increasing revenues by £2.6 million in just two years Led teams of 120, developed and implemented HR policies and aligned business objectives with strategy and priorities Enhanced employee satisfaction and loyalty, reduced attrition by an industry-leading 17% and increased the net promoter score by 26% Directed and motivated a customer-focused workforce, navigated challenges, and reduced recruitment costs; driving success Established an AI steering group and launched innovative process automation projects; ensuring global operational efficiency Led a machine learning program to replace manual tasks; increasing transactions by 10% without additional workforce Implemented an identity verification tool to protect the business and its partners; preventing £0.6 million in fraud in one year alone Spearheaded the implementation of a major change in UK finance legislation across DSG as the firm’s FCA-nominated Consumer Duty Champion Improved annual conversion rates by 56%, and increased average revenue per salesperson by 40%
My role at DSG is quite simply to make it the best place to work that it can be. I do this through: - Supporting colleagues Nurturing colleagues Listening to colleagues and Acting to improve their working lives. My team includes colleagues working on operational HR, Talent and Learning and Development.
Enhanced employee wellbeing and business performance for top-tier clients Advised Sunday Times ‘Best Companies’, helping one client improve their ranking from 79th to 23rd place Trained senior leaders at blue-chip firms including Siemens, Rolls Royce, JP Morgan, United Utilities, and State Street Bank
Delivering 2 sessions per week to integrated Masters students focused on people management, resilience and enterprise.
Implemented workplace health initiatives for the £80 million turnover, 1500-strong group Established a profitable wellbeing function in just 18 months and rolled out training to companies like United Utilities, B Braun, and Babcock Listed in the Sunday Times ‘Best Companies’ category for developing and delivering top- quality employee programs; exceeding expectations
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