Dartford, England, United Kingdom
Hard-working, dedicated individual. A real go-getter who loves to be challenged and take on new adventures. Very keen interest and passion for all things fraud and financial crime related, whether it be inside or outside of work, continually investigating emerging trends and trying to not only catch up to the bad guys but take that step ahead. Consider myself a tech geek who loves to learn and investigate new emerging markets whether it's the wide range of fintech companies challenging existing banks or blockchain technology, I'm always eager to understand what is driving banking forward.
Designed and implemented transformation projects, including Customer Risk Assessments (CRAs) and Target Operating Models (TOMs), for Tier 1 and Tier 2 financial institutions in the UK. Led mentoring and training initiatives, relaunching the employee mentoring scheme with 25 mentor-mentee pairings and delivering training to graduates and senior external stakeholders on TOMs, CRAs, and fraud. Conducted current state assessments for clients’ fraud and financial crime functions across first and second lines, evaluating process, people, technology, data, and governance to identify improvements. Engaged diverse industry stakeholders, building strong relationships and securing additional business by delivering under regulatory deadlines, managing complex challenges, and fostering cross-functional alignment.
Driven process improvements across the financial crime team through interacting with existing vendors as well as interacting with third party companies Analysed and improved pre-existing TM rules to refine and reduce number of false positives whilst ensuring fraudulent transactions are picked up more effectively Pitching to ex-co layer regarding best in-class tools, networking with a wide range of vendors to discover the best financial crime tools on the market and look to deliver integration of new tools for the business Delivering on projects to emphasise fraud prevention and education for both customers and colleagues Running a remediation project to clear SAR backlog (includes hiring, creating and delivering training & managing) Liaising across the business with ex-co and different departments to streamline processes and improve communication across the business Experience in screening, investigating and identify fraud across TM , onboarding and on-going monitoring, including reviews on PEPs/Sanction hits Responding to DPA/PO requests, completing SARs, loading fraud cases to CIFAS Attending wide range of conferences representing the company in order to network and gain more knowledge on the industry
Investigation of potentially fraudulent applications Reviewing accounts that have triggered transactional security systems, identifying suspicious activity Working with CIFAS to review, update and submit fraudulent individuals to CIFAS Ensuring SLAs are met for a range of ad-hoc fraud tasks, running SQL queries to review customer/applicant data Identifying fraud throughout the business at application/account stage
-Helping to craft the processes required to operate the customer service/financial crime team -Testing the product and internal software to ensure Koto was ready for launch, analyzing back end data for onboarding customers using SQL -Liaising with colleagues from a range of different departments across the team -Drawing up proposals for improvements and required specifications to help improve the internal software and the application -Provided support in the design of and delivery of various Financial Crime training / coaching programs -Conducting first stage interviews of applicants to join the customer service team -Managing fraud cases, liaising with a range of different contacts from CIFAS or other banks fraud teams -Creating and delivering key MI data to Ex-Co team on a weekly basis -Ensuring Suspicious Activity Reports were completed in a timely manner & to satisfactory standard -Investigating potential fraud/fraudsters on CIFAS, uploading known fraudsters to CIFAS database -Managing the oversight of EDD, KYC, Sanctions & AML, as well as implementing clear procedures for handling them
-Delivering exceptional customer service to both personal and business customers. -Liaising with a range of different departments across the bank -Ensuring all tasks were managed effectively and executed in a timely manner -Keep up-to-date with all legislation and process -providing training to newer colleagues as well as always helping any colleagues in need of assistance