Zurich, Zurich, Switzerland
I’ve opened hotels before the first guest arrived. Turned around businesses under pressure. Led multicultural teams across Europe and Asia. Reported to owners, boards, investors and global brands. And after two decades in hospitality, I’ve learned one thing: Hotels rarely fail because of strategy. They fail in thousands of small human moments. A delayed reaction. A missed signal. A leader who manages processes but forgets people. That is where my work begins. I help hotel owners, operators, investors and health-driven brands build businesses where: ✓ service feels natural and a little less scripted ✓ teams stay longer and perform better ✓ guests spend more and come back ✓ wellbeing becomes part of the business model ✓ culture becomes measurable My work sits where hospitality, human performance and commercial strategy meet. From hotel turnarounds… to leadership development… to alpine longevity concepts like ArosaWithin… to functional wellness brands such as VILGUD. One belief connects everything: People remember how your business made them feel. Let’s build that intentionally.
Helping shape one of Switzerland’s most progressive hospitality brands by aligning commercial performance across multiple properties and business units. Responsible for translating brand ambition into measurable stronger commercial results. My focus sits at the intersection of: • Commercial strategy & revenue growth • Sales journey design • Strategic partnerships & market positioning Key areas of impact: • Leading commercial performance across multiple hotel and lifestyle destinations • Aligning sales around one consistent guest promise • Supporting General Managers and leadership teams • Strengthening positioning in leisure, MICE, events and strategic partnerships
The Robin Deb Company vertreibt ebooks rundum "Micro-Habits", "Wellbeing" & "Service Excellence" The Robin Deb Company bietet Trainings, Workshop & Coaching rundum "Service Excellence" mit der eigenen "Keep The Basics Right" Methode für Dienstleistungs-Unternehmen, Hotelfach- und Berufsschulen.
Die SHH AG vertreibt Nahrungsergänzungsmittel als eigene Marken online und im physischen Retail. Die Swiss Health Hub AG verfolgt einen gesamtheitlichen Gesundheitsansatz, der Schlaf, Ernährung, Bewegung und Entspannung in den Vordergrund stellen. Im Portfolio der SHH AG sind uA verschiedene Bluttests, epigenetische Tests, themenspezifische E-Books und Gesundheits-Retreats in den Schweizer Alpen (Longevity/Burnout Prävention)
Founder & Managing Partner Swiss Hospitality Hub | Switzerland Building a modern talent development platform designed to strengthen the future of Swiss hospitality through practical education, language training and operational integration. Swiss Hospitality Hub was created around one simple belief: Retention is the new recruiting. In an industry facing ongoing talent shortages, rising service expectations and increasingly international workforces, our mission is to help hospitality businesses build stronger teams not by hiring faster, but by developing people better. My focus includes: • Strategic development of scalable hospitality education programs • Practical language training for frontline teams across hotels, restaurants, retail and tourism • Blended learning concepts combining classroom, on-the-job and digital video training • Employer branding and retention strategies for seasonal and year-round hospitality businesses • Strategic partnerships with hotels, destinations, educators and industry stakeholders • Development of modern service excellence and cultural integration frameworks Key achievements: • Built the strategic foundation of a scalable education platform for the Swiss hospitality market • Developed multilingual training programs tailored to real operational environments • Created a practical learning model focused on immediate workplace application not academic theory • Positioned language and cultural integration as a measurable business advantage • Established partnerships with educators, hospitality operators and regional stakeholders Core belief: Great guest experiences begin with employees who feel confident, understood and prepared.
Led one of Switzerland’s most established (swiss family hotels) alpine resort, overseeing hotel performance across rooms, F&B, guest experience, commercial strategy and people leadership. Responsible for aligning operational excellence with commercial performance in a highly seasonal and competitive mountain destination, while creating a culture where service felt natural, proactive and emotionally memorable. Key areas of impact: • Led cross-functional teams across front office, housekeeping, F&B, spa, kids club, sport, events and sales • Strengthened occupancy, ADR and guest satisfaction through closer alignment between sales strategy and operational delivery • Optimised budgeting, forecasting and cost control while protecting guest experience • Developed leadership talent, accountability structures and service rituals across departments • Built stronger relationships with tourism partners, corporate clients and repeat leisure segments • Positioned the hotel around authentic alpine hospitality, guest loyalty and long-term profitability Selected achievements: • Increased operational agility and team accountability during high-demand seasonal peaks • Improved collaboration between sales and operations, reducing friction across the guest journey • Contributed to stronger guest retention and higher service consistency in a competitive resort market • Helped create a leadership culture focused on empathy, ownership and commercial awareness