Greater St. Louis
High performing organized and highly accomplished Business Professional with 20+ years of experience working in a variety of client focused industries including non-profit, finance, private property rentals, property management, mortgage processing, healthcare, case management, medical claims, pharmacy, and retail. Excellent collaborator with proven success engaging personnel and clients by skillfully and effectively resolving issues, completing tasks with complexity, and meeting organization goals
Serve as primary ambulatory liaison between medical staff, outpatient pharmacies, insurance providers, and patients to facilitate access for patients to prescription and lifesaving medications. Address insurance formulary/coverage issues, copay issues, patient assistance program eligibility, and other indigent programs. Reviews complex insurance situations to educate patients, providers, and clinic staff on how to follow appropriate next steps to get access to prescription and medical benefit information.
Executed implementing new property management software for business and tenants to optimize property and leasing management; to include proper rent receivables, leasing renewal, maintenance management, and tenant satisfaction. Accomplished financial objectives for the company by successfully collecting past due rents, reconciling accounts receivable and accounts payable, and bringing all accounts up to date. Implemented additional corrective action plans to maintain business and property owner rental compliance. Collaborate with community agencies to assist with successfully housing families facing hardship (i.e., Gateway Housing First, St. Patrick’s Center, Salvation Army, St. Louis County and City Housing Authorities, YMCA, Catholic Urban programs, and Lighthouse) Coordinate ongoing inspections, and unit maintenance to comply with relevant building codes Maintain property rental listings with online advertisement, meeting prospective tenants, filling vacancies, and assisting property owner with selecting qualified tenants
Analyze and monitor pharmacy revenue, inventory, purchases, and prescriptions. Ensure health center is meeting all 340B required guidelines. Manage Pharmacy daily operations. Assist with staff recruitment, and onboarding process. Develop and update changes to pharmacy operations and policies and procedures. Develop and update internal control systems. Complete Accounts Payable transactions. Assist Physicians with continuing medical education registration and travel. Assist Community Health Team with event fundraising and organization.
Processed Cigna Behavioral Health Medical, Hospital, and COB Claims. Analyzed and computed provider contracts. Utilized a number of databases to locate, interpret, and process complex claims. Assisted case managers as needed to make correction to behavioral health claims. Maintained established schedule adherence and compliance standards.
Maintained a high level of customer service by being proactive in communication with customers and sales partners, including banking center associates, Realtors, etc. Underwrote and approved refinanced mortgage loans. Analyzed and verified conditions of approval for loans which included customers credit, income and assets documentation. Obtained necessary information which included but not limited to; loan applications, credit documents, property surveys, and appraisals, etc. Resolved routine title issues including but not limited to the following: vesting issues, child support liens, judgment liens, mechanic liens and undisclosed lien re-conveyance, and processed subordinations and resolve appraisal disputes. Calculated and prepared final closing figures, and coordinated closing activities. Managed a heavy pipeline of 40 or more loans on a daily basis.