Chennai, Tamil Nadu, India
Hands on experience in Freight Forwarding, Liner service. Strong operations professional with a Master of Business Administration MBA focused in Logistics & shipping
• Deliver exceptional customer service and actively participate in sales and marketing activities. • Handle main lines including COSCO, EMIRATES SHIPPING, YANGMING, and RCL. • Address to customer inquiries regarding freight rates and shipping options. • Collaborate with principal lines to negotiate freight rates, free days, and other terms. • Filling export rates and free days in the line system. • Secure cargo space for export shipments and ensure timely approvals for smooth processing. • Coordinate with the transshipment office to facilitate seamless transit. • Generate accurate invoices based on shipment details. • Maintaining a tracking sheet to ensure seamless transit for all shipments
Freight Forwarding Division :- • Coordinate with overseas agents to manage shipments and ensure smooth delivery. • Arrange bookings with carriers for Local customers and overseas agents. • Organize transportation based on shipper’s loading plans, ensuring timely delivery. • Follow up with clients to gather shipping instructions and update carrier systems accordingly. • Prepare HBL drafts for customers, ensuring confirmation and accuracy. • Collaborate with carriers for BL arrangements and export invoicing. • Create job entries in the ERP system to book costs and track shipments. • Release BLs to customers upon payment confirmation from the accounts team • Provide Importers Security Filing (ISF) data sheet to agents for U.S. customs compliance. • Ensure accurate and timely submission of ISF information to comply with U.S. customs requirements. • Initiate the customs Bayan declaration process to ensure regulatory adherence. • Provide job references to the accounts department for payment processing.
Skills: Customer Service Management- Customer Support • Proficient in handling documentation for Caterpillar shipments. • Review and approve BL drafts for the final release of SWB (Sea Waybill) and OBL (Original Bill of Lading). • Coordinate and arrange all required supporting documents in compliance with dealer and country-specific requirements, such as Form AI, COO, ECTN Certificates, etc. • Communicate with customers regarding amendments, BL requirements, and shipment execution. • Oversee liner payments and ensure timely invoice submission to the Finance department.
• Import Documentation Department • Verify and process import documentation for accuracy and compliance. • Issue Delivery Orders to customers and manage related tasks and documentation.