Kuwait
With over a decade of experience in logistics and operations, including leadership roles at Get CARI and Get Dukan قت دكان, they focus on optimizing transportation and sales operations. At Get CARI, they lead logistics operations across Kuwait, overseeing fleet and last-mile delivery while empowering multi-level teams of dispatchers and drivers to deliver solutions efficiently and on time. By leveraging skills in transportation and sales operations, they contribute to building scalable, cost-effective systems that align with organizational goals. Their commitment to fostering accountability and promoting high performance supports business growth in dynamic environments, ensuring seamless service delivery for diverse clients.
• Directed logistics operations across Kuwait, ensuring timely deliveries for diverse clients. • Managed fleet operations and last-mile delivery for high-volume orders, optimizing efficiency and cost. • Led a multi-level team of dispatchers and drivers, fostering accountability and high performance.
• Directed end-to-end after-sales operations across Kuwait and KSA, ensuring seamless service delivery. • Launched and managed accessories delivery operations, enhancing service offerings at Abyat. • Oversaw logistics and delivery schedules, consistently meeting project deadlines and improving customer satisfaction.
• Supervised a team of 70-75 drivers, ensuring timely completion of tasks and adherence to client commitments. • Developed cost-effective vendor recommendations for vehicle maintenance, enhancing operational efficiency. • Maintained comprehensive databases for fleet operations, service records, and driver qualifications to prevent downtime.
Ordering and quoting new vehicles required for the clients as per their needs are being sent after consulting various vendors Also trouble shooting the computers for the clients including Internet related issues, by providing them apt services within the TAT (Turn around Time). Briefing and assigning drivers on a daily basis as per the complaints for each vehicle turned in by the clients and returning on the promised time without causing any delays. Ensuring that the drivers have done the vehicle service given to them on a daily basis. Briefing the maintenance team on the daily issues complained by clients and ensuring its completed within the turn around time as promised to the clients. Liaison with the Assistant manager – Operations on various issues and providing details of vehicles or apartments as per request. Orientation to clients during apartment check-in involving identification of apartment services Build and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty. Expedite customer requests and complaints including keeping them informed of delays or early fulfilment of services. Ensure and supervise maintenance of apartments to include apartment inspections, service requests etc. Liaison with various departments like accounts, sponsorship, transportation, and housekeeping etc and ensure the upkeep of services for the clients. Maintain inventory of items to be provided to various business centres and prepare a report of the same and submit it to the account department. Maintain apartment’s records and complaint records of clients.