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● Infrastructure management: Managed IT operations for the entire "legacy fleet" of 120~vessels until they were all upgraded while supporting the modernized fleet of 180 vessels. ● Acted as Scrum Master and was responsible for facilitating Agile ceremonies, removing impediments, and driving continuous improvement and delivery efficiency across cross-functional development teams. Hosted 1000+ daily standups. ● Infrastructure & Automation: Engineering and managing global server infrastructure including 300 vessels, 6,000+ virtual machines and 1,200+ physical hosts with a focus on compliance and security. ● Proactive Monitoring: Developed a custom log-collection framework using GPOs and remote scripting to bypass a 12-month software procurement delay, restoring GPO sync visibility from 10% to 100% of the fleet. ● Data Visualization: Automated daily log transmission from 11,500+ endpoints (servers/clients) into Azure dashboards, enabling real-time reporting on load balancing, disk space, and software versioning. ● Vessel Takeover & IT Deployment: Led complex IT takeovers of acquired ships across global ports, handling logistics, pre-configuration, and on-site execution by multi-technician teams in high-pressure 24–48 hour windows.
Hardware and software support for 300 vessels of the Maersk owned fleet, about 6000 users. Responsibility areas includes servers, clients, switches, routers, Aps and Satellite internet connection. The responsibility is ours from the devices are taken out of the box until taken into production. It includes development of server and client images, configuration of AD DS, DHCP, DNS, File and storage services, WDS and VAMT. Most configurations are done through dispatching automated scripts remotely due to the disconnected nature of the environments. Took part of the migration from a standard email support setup to the case management system Remedy as well as the final migration from Remedy to ServiceNow as well as the creation of a L1 department in Manila. Together with my team, we created procedures and trained the L1 team continuously both in person and online on regular basis until they reached a resolution rate of more than 90%. Designed and deployed the migration from Windows XP to Windows 7 for the entire fleet and at the same time moved away from using re-installation disks to instead use PXE boot and WDS configured with predefined image files dedicated for each client. Was responsible for the vessels security and hardening processes during the Cyber attack on Maersk in 2017 where all shoreside services and systems on the Maersknet were impacted by a ransomware attack. The vessels remained unaffected by the ransomware and kept operating as usual with some minor adjustments for services which depended on shoreside components. Introduced a new AI based antivirus product to the fleet. Included obtaining and defining requirements, testing and reviewing the functionality based on the disconnected nature of the vessels. Created log collection scripts to collect and send logs to shore even though the PCs are running as fully disconnected systems. Designed and deployed windows 10 to the fleet in similar fashion to the Windows 7 rollout done in the past.
IT technician for the Scandinavian cluster and France/west indies for Maersk. Includes Project management and coordination of multiple project across Northern Europe. Responsible for user support and infrastructure monitoring on 3 sites in Scandinavia, a total of approximately 300 users.
Copenhagen Metropolitan Area
Helped start up the new software team for Dell in Helsingborg. First and secondline software support for Dell users. The job included helping users with: Viruses, migrations, restoration of old/damaged files, IE/Firefox/chrome issues, windows mail, MS office, windows registry fixes, reinstallations of operativing systems and everything else users might encounter as a problem. General support for Win XP, Win Vista, Win7 and Win8. Process development, escalation handling, sales, Special solutions, information dissemination.
First line hardware support for Dell desktops, laptops, printers and routers. The job included troubleshooting systems to determine if it's a hardware or software related problem. Incase of hardware issues, replace appropriate parts and contact the user afterwards to verify that it solved the problem. Incase of software issues determine who "owns" the application and forward the customer to them. It also included to report all issues and calls into a case handling system. Process development, Escalation handling and sales. Also supported the Engineers that was out repairing customers computers.