United Arab Emirates
• Onboarding Specialist - expertise in ensuring supreme 1st day experience to all new joiners by handholding. Arranging all the requisite assets and information within the defined TAT • Experience on modules such as Employee life cycle, HR Automation, Leave, Time & Attendance, Medical Benefits, Background Verification, Onboarding, Exit Management, PIP, Induction program, claims, employee engagement, HRBP, Vendor management, Payroll, Timesheet, Induction, Trainings, Insurance, Visa issuance process, UAE labour law. • Expertise in providing HR solutions through an HRMS Software - SAP SuccessFactors, Zing • Expertise in managing HR Services (Hire to Retire) • Resolving complex employee relation issues and address grievances • Strong Liaisoning skills • Excellent communication Skills
Pre boarding Visa application and renewals Joining formalities Onboarding New joiner Induction Employee life cycle Vendor management Employee connect Attendance Employee engagement Employee records management Grievance Handling PeopleStrong and Odoo expertise HR Administration HR Automation Payroll Input Hiring Employee Grievance resolution Attendance Management Recruitment coordination and mass recruitment drive
- Onboarding , Induction for new hire, HRMS updation, Visa processing - Background verification - Payroll - Imparting training to new joiners on company policies - Buddy program - Grievance handling - Mediclaim & Insurance benefit - Asset readiness - Stakeholder management - Vendor management - Audit readiness - Exit formalities - Organising of work space for new joiners - Statutory compliance - Payroll Input - HR Automation
- Experience on modules such as Leave, Time and Attendance, Mediclaim Benefits, Background Verification (BGV), On-boarding and Off-boarding, Separation, PIP and Exit management, Induction, Claims, Employee Engagement Activities (HRBP), Vendor Management and Employee Life Cycle. - Experience in providing HR solutions through an HRMS Software – SAP SuccessFactors, Zing - Approachable Leader with skills in bridging the gap between management & employees by resolving matters pertaining to performance & development plans, conduct, employee management issues, and policies - Part of Lean Project – “Simplication of Comp Off Policy” - Pivotal part of Core Team for finalizing HRMS tool for IRIS - Successfully completed ISO Certification, CMMI level Certification audit conducted by KPMG with zero audit findings, represented for BGV, On-boarding, Leave & Attendance Management, and Mediclaim benefits - Part of COVID core team at IRIS Software
Key Result Areas: • Engaging with the daily activities of Passport Seva Project to ensure efficiency of operations and adherence with strict SLAs • Supervising functioning of processes, identifying improvement areas & implementing adequate measures to maximize customer satisfaction levels • Administering service operations for rendering and achieving quality services; providing first line customer support by answering queries & resolving their issues, ensuring minimum TAT • Managing vendors such as Tata Business Support Services (TBSS) for ascertaining efficiency in delivery of citizen service in compliance with strict schedule of delivery • Ensuring constant improvement in services delivered by analysing & providing citizen feedback to various stakeholders like Passport Seva Kendra, Ministry of External Affairs, Application Team, Security Team, and so on • Coordinating call centre and help desk operations complying to rigorous SLAs; monitoring, automating and updating operations pertaining to help desk & call centre to reduce manual intervention inducing efficiency • Conducting interviews for recruitment of suitable candidates in accordance with job requirements and supervising the induction process for the newly recruited employees • Creating awareness for driving projects and process improvement strategy & methodology, ascertaining maximum operational efficiency; conducting root-cause analysis and taking preventive measures for repeated escalation • Communicating and collaborating with the customer like Ministry of External Affairs (MEA) pertaining domain/policy issues to ascertain the dissemination of accurate information to citizens