Detroit Metropolitan Area
I'm a detail-oriented systems engineer with 15+ years of experience building, hardening, and governing enterprise Windows Server environments. Throughout my career at Credit Acceptance, I've grown from Help Desk Analyst to Senior Systems Engineer — developing deep expertise in automation, lifecycle management, and large-scale infrastructure operations. I specialize in turning complexity into clarity: whether that's rebuilding a bloated Group Policy environment, replacing manual scheduled tasks with centrally governed automation, or modernizing patch workflows to cut deployment cycles by 30%. I take pride in building systems that are reliable, auditable, and easy for teams to maintain. My work spans Windows Server (2012–2025), PowerShell, Ansible, VMware, Hyper-V, Citrix (XenApp/XenDesktop), Azure, Active Directory, and more. I've managed environments supporting mission-critical applications at 97%+ uptime, overseen Citrix deployments for 1,000+ users, and served as the go-to Tier 3 escalation engineer for complex incidents. Beyond the technical work, I enjoy mentoring junior engineers and building documentation that closes knowledge gaps and sets teams up for long-term success. I'm currently exploring new opportunities where I can bring enterprise-level infrastructure experience, a bias toward automation, and a track record of measurable results.
Led enterprise Windows Server engineering, owning build standards, hardened baselines, and configuration governance across mission-critical environments. Served as the Tier 3 escalation point and a key partner to application, network, and security teams to drive stability, modernization, and root cause remediation. Key Contributions: •Owned Windows Server engineering standards, including builds, baselines, and lifecycle governance for scalable application deployments. •Acted as a primary Tier 3 escalation engineer, resolving complex incidents and driving long-term remediation across teams. •Engineered PowerShell and Ansible automation to centralize and standardize recurring server tasks, eliminating local scheduled task sprawl •Performed advanced performance tuning and proactive remediation to improve capacity, stability, and service reliability. •Modernized tooling, processes, and audit ready configurations to strengthen operational readiness and compliance. •Mentored junior engineers through onboarding, documentation, and hands-on technical coaching to elevate team capability.
Administered and maintained enterprise Windows Server environments across production and non-production systems, ensuring performance, reliability, and security compliance. Supported large-scale Citrix deployments and implemented automation and recovery strategies to strengthen operational resilience. Key Contributions: •Managed Windows Server provisioning, patching, and lifecycle upgrades across multiple environments. •Implemented and maintained software management and monitoring tools to improve system visibility. •Oversaw backup integrity and performed restores to ensure business continuity. •Designed and tested disaster recovery strategies, including clustering and redundancy. •Supported Citrix XenApp and XenDesktop environments serving over 1,000 users. •Provided on call escalation support for production incidents and root cause remediation. •Applied deep knowledge of Active Directory, DNS, DHCP, Group Policy, SQL, Exchange, and VMware virtualization to optimize system performance and reliability.
Supported the administration of enterprise Windows Server environments, ensuring stable, secure, and reliable operations across production and non-production systems. Strengthened system performance, improved access controls, and contributed to disaster recovery readiness while building foundational expertise in core Microsoft infrastructure services. Key Contributions: -Managed Windows Server environments across two data centers •Deployed patches across 100% of Windows Servers, closing security risk flags on schedule. •Troubleshot hardware and software issues, improving end-user and application support outcomes. •Built out documentation for undocumented processes and tasks, closing gaps in the team's knowledge library.
•Maintain, upgrade and repairing of all servers and computers running a variety of operating systems. •Configure Active Directory to maintain user accounts, security and file sharing •Work with vendors to troubleshoot 3rd party software •Configure backup solution and disaster recovery plan •Write IT policies that relate to security, The Internet, email, and third-party applications •Respond to telephone calls, emails, and requests for technical support •Monitor and configure all network communication including routers, switches, and telephone system •Migrate and configure servers into a Hyper-V environment
•Assist student body with course material including Windows XP Pro, Windows Vista, Windows Server 2003 and ISA (Internet Security Accelerator) •Assist MCT with material preparation and classroom network technical support •Administer, test and support Microsoft practice labs prior to student participation Test, troubleshoot and repair classroom computer equipment per instructor request •Install and configure Windows XP, Vista and Windows Server 2003 •Re-image machines with Windows Server 2003 and client operating systems with Ghostcast server •Reinforce student understanding of network infrastructure and Active Directory •Guide students in critical thinking skills regarding TCP/IP troubleshooting •Prepare in-class exercises to demonstrate custom subnet masking and teach binary conversion