Amstelveen, North Holland, Netherlands
A dedicated and highly professional Process Manager, who has been an integral part of the development and growth of two Pan European Finance Shared Service Centres. I have a proven track record in process improvement in multinational companies with a special talent for automating and increasing efficiency. Dynamic, solution-oriented manager inspiring and leading teams to operational excellence. Particularly interested in implementation of best practices, achieving world-class performance and setting a culture of continuous improvement. A knowledge expert in banking/payment related processes and Treasury & Cash Management techniques. Experienced in Prince 2 Project disciplines. Currently responsible for the banking/payment/cash management processes for 15 European Countries (including France, Germany, Spain, Switzerland and The Netherlands) Experienced in the management of a team in a highly controlled environment, dominated by eBanking systems and industry enforced payment cut off times..
In 2015 as part of a global Mattel imitative to reduce costs globally, I was recruited into the Mattel Shared Service Project Team for the project of ‘Transforming our Future’ where I am the European Lead. My responsibilities included evaluation of the MGSS organization and processes resulting in the elimination of non-value tasks and processes, possible redesign and streamlining of core processes, possible consolidation of tasks and processes at one of the three Shared Service Centre locations, global alignment of MGSS processes where possible, alignment and redesign of Internal Controls (Statutory, SOX, Mattel Financial Policy, Minimum Control Standards, Fraud Detection, etc.) and repurposing to new work activity coming into MGSS With the above responsibilities I deal directly with the Shared Service Centre Management Team to ensure that the current level of service and controls will be maintained throughout the Project according to the Shared Service Centre Agreements (SLAs) across all Europe I provide on-going project status communications to senior management, with periodic updates for project status and milestone achievements and meet with senior management for decision making and any identified high risk issues.
Responsible for the day to day operational activities of the Europe Shared Service Treasury Team. I am required to be fully conversant with all aspects of European Banking Operations in terms of day to day processes and procedures, controls and systems so as to be able ensure the smooth treasury operational processes and cash management for our European Business Units.
Performed the role of Accounts Payable Manager in 2012 for a period of nine months to cover maternity leave, managing a team of 12 people, reporting to the FSC Director. Responsible for ensuring internal Mattel SLA’s where adhered to, invoice, expense and payment processing where within acceptable time frames. Responsible for the monthly AP sub-ledger reconciliations in accordance with the relevant SOX controls, continuous process improvement resulting in maximising resources and productivity. Relationship management across the Europe Region with the internal customers of the FSC
Recruited as part of the newly formed UK Banking team to implement a Payroll Banking Solution in Europe. Ultimately responsible for the day to day activities of the Banking Operations Team, including both reconciliation’s of all incoming Funds, outgoing payments and cash forecasting.
Responsible for the delivery of Banking Services to the customers of the Shared Service Centre (BASS) a Pan European “Payment Factory”. Responsible for the day to day activities of the Banking Operations Team with Line Management responsibility for 6 members of staff. I was responsible for maintaining appropriate operational relationships with the banks of BAT. fully conversant with all aspects of Banking Operations in terms of day to day processes and procedures, controls and systems so as to be able to cover each desk during times of absence through annual leave, training or sickness. Member of the Pan European Banking Solution project that delivered one banking solution for Europa