Greater Chicago Area
• Experience: Senior Quality Assurance Testing professional with 25+ years of experience working in both agile and waterfall development projects. • Quality Assurance Expertise: Proficient in analyzing complex business applications and usage scenarios, with the ability to quickly identify both simple and complex quality issues. • Communication: Skilled in communicating effectively with development teams, providing thorough problem analysis and root cause details, resulting in expedited fixes for quality issues. • Product Quality Advocacy: Strong advocate for product quality, balancing business needs for timely delivery with the desire for perfection. • Adaptability: Self-motivated and independent learner, maintaining proficiency with the latest development tools and testing strategies.
• Created and maintained test plans, test suites, and test cases using Jira and Xray for Jira, with comprehensive documentation in Confluence for software applications. • Conducted comprehensive testing and debugging for product/platform releases across OTT, native apps, web, and connected TVs, including identifying, documenting, and tracking bugs through to resolution. • Validated multiple content delivery models, including Free Ad-Supported Streaming TV (FAST), Transactional Video on Demand (TVOD), Video on Demand (VOD), and Advertising-Based Video on Demand (AVOD). • Performed video application and playback testing across platforms, including smart TVs (Samsung [Tizen], LG [webOS], Vizio [SmartCast], Hisense [VIDAA]), gaming consoles (Xbox, PlayStation), mobile devices (iPhone, Android), and Set-Top Boxes (Roku, Google TV, Android TV, Fire TV, Apple TV), ensuring video quality and performance. • Utilized Samsung Tizen Studio IDE, PlayStation 5 (PS5), PlayStation 4 (PS4) test kits, and the Xbox development kit to conduct exploratory and regression testing, focusing on Video SDKs, video players, ads, UI, and network levels. • Maintained a personal testing lab equipped with necessary TVs, TV stands, remotes, power strips, network cabling, switches, and power management to ensure support for relevant testing environments and meet specific testing needs.
• Assigned to the Web/Mobile team, ensuring seamless functionality of Redbox’s website across Chrome, Firefox, Edge, and Safari browsers. • Created and maintained test plans, test suites, and test cases using Microsoft Test Manager and Team Foundation Server (TFS), with documentation managed in SharePoint. • Worked in an Agile/Scrum environment, actively participating in daily stand-ups and sprint planning while developing and executing manual tests. • Executed server-side validations using industry-standard tools and validated UI data through the development and execution of SQL Server queries. • Debugged and performed API testing using tools such as Charles Proxy, Fiddler, Postman, and browser-based inspection tools like Inspect DevTools. • Utilized streaming technologies including HTTP Live Streaming (HLS), Dynamic Adaptive Streaming over HTTP (DASH), Digital Rights Management (DRM), Dynamic Ad Insertion (DAI), and various audio/video codecs.
• Assigned to the Compliance team to ensure all software was delivered for the spring 2015 PCI audit and address long-standing customer escalated issues. • Collaborated with an Agile team, participating in daily scrums and testing concurrently in sprints to ensure high-quality code delivery. • Developed test cases and coverage based on sprint requirements, utilizing Microsoft Team Foundation Server (TFS) and Microsoft Test Manager (MTM). • Performed server-side validations using industry-standard tools and validated UI data through Oracle and SQL Server queries. • Validated a new gateway encryption algorithm using the payment gateway web API service via SOAP UI, working with both SOAP and REST methodologies. • Executed complex one-off fixes for long-standing client escalations, deployed and validated across multi-tier environments, including production deployment during a Saturday overnight session with multiple server validations.
• Assigned to an integration team responsible for validating end-to-end business scenarios across all applications. • Reviewed, updated, and extended user acceptance criteria for business requirements, trusted by the business to modify acceptance criteria as needed. • Worked in an Agile team, participating in daily scrums, and tested concurrently within sprints to ensure timely quality code delivery. • Developed sprint-specific test plans and test cases using Microsoft Team Foundation Server (TFS) and Microsoft Test Manager (MTM). • Worked with the Automation team to identify key tests within build/deploy/test suites using Visual Studio Ultimate 2012/2013, leveraging Git and psake to build local solutions. • Conducted server-side validations with industry-standard tools and designed SQL queries for validating UI data. • Drove in-sprint issues and post-sprint bugs to closure, providing clear, concise problem details, working with development teams to determine root causes, and prioritizing issues for focus.