Canada
I am a dedicated IT professional with a robust background in SCADA systems, Linux, Microsoft technologies, SaaS, networking, and cybersecurity. I have deepened my knowledge and skills working with cutting-edge technologies at a leading hyper-converged virtual infrastructure company. My role has equipped me with hands-on experience in managing and optimizing complex IT environments, strengthening security postures, and ensuring seamless integration of diverse technology stacks. With a foundational background in water/wastewater treatment technology and municipal program administration, I bring a unique perspective to IT challenges, combining environmental and technical expertise. My certifications in CompTIA A+ and Network+, coupled with my recent experience, have fortified my capabilities in troubleshooting, system administration, and network management. I thrive on tackling intricate projects and enjoy sharing knowledge through insightful reporting and engaging presentations. My goal is to leverage my multifaceted skill set to drive innovation and efficiency in technology solutions. Let's connect to explore how my experience and skills can contribute to your projects and organizational goals.
Delivering and supporting cybersecurity solutions across North America. I lead technical assessments, tool deployment, and client training, while ensuring secure, scalable integrations. Focused on best practices, clear communication, and seamless project execution.
As a Technical Support Engineer at Scale Computing, I play a key role in delivering exceptional customer experiences by providing high-quality pre- and post-sales support for our hyper-converged infrastructure solutions. I specialize in diagnosing and resolving technical issues related to Linux, Windows, networking, SaaS platforms, and a range of third-party applications, including Carbonite, Leostream, Acronis, and Parallels. I manage customer inquiries across multiple channels and work closely with cross-functional teams to uphold a consistently high Net Promoter Score (NPS). Recently, I’ve also taken on the role of Enterprise POC Liaison, supporting proof-of-concept deployments for prospective clients. With a strong focus on problem-solving, clear communication, and continuous improvement, I’m committed to helping customers succeed while supporting the company’s growth and innovation.
- Ensured Regulatory Compliance: Oversaw compliance with environmental legislation for 21 Water Treatment and 6 Wastewater Treatment facilities. - Efficient Procurement Management: Managed RFP/RFQ and tender processes for operations and capital projects. - Quality Assurance Leadership: Conducted annual internal QMS audits to maintain high-quality standards. - Program Development Expertise: Designed Cross Connection Control Program and administered Environmental Service Discharge Agreements. - Equipment Troubleshooting: Proactively addressed water treatment equipment issues. - Public Concern Resolution: Investigated concerns related to water and wastewater, fostering community trust. - Effective Communication: Produced reports and communicated with Council, residents, and staff. - Stakeholder Collaboration: Liaised with internal/external teams, agencies, contractors, and the public. - Community Education: Led public awareness initiatives on water/wastewater management. - Asset Management: Efficiently managed water/wastewater equipment and licenses
- Empowered Postgraduate Learning: Developed, organized, and delivered weekly lectures and seminars to a diverse cohort of 30-40 postgraduate students. - Comprehensive Curriculum: Covered a wide array of topics, including environmental legislation, municipal infrastructure management, source water protection, fundamental hydraulics, SCADA and automation, and water/wastewater treatment concepts. - Dedicated Mentorship: Offered personalized academic consultations to support student growth and success.
-Aided fourth year students with their comprehension of toxicology, in particular with their knowledge of: exposure, impact and risk assessments, fate and behaviour of contaminants as well as environmental guidelines and regulations.
-Aided fourth year students with learning and comprehending lab and lecture material associated with invertebrate zoology and conservation