Buena Park, California, United States
Retail sales professional with extensive experience in sales and management within the furniture industry. Through years of managing sales and operations, skills were mastered in sales, management, customer service, employee retention and motivation, negotiation tactics, profit margin maintenance, logistics, inventory management, merchandising, training interior designers and sales personnel, and leadership. Key Summary: • Extensive administrative and furniture industry background. • Consistent history of exceeding monthly and annual sales goals. • Successfully trained, developed and led diverse sales teams.
• Orchestrated sales for designer brands, providing a personalized and luxurious shopping experience to discerning customers. • Played a pivotal role in driving successful sales transactions by utilizing effective sales techniques and product knowledge to meet customer needs and exceed sales targets. • Demonstrated exceptional customer service skills, including building strong relationships with clients, resolving customer issues, and consistently ensuring customer satisfaction.
• Spearheaded a substantial 44% surge in sales within the initial 12 months by implementing effective sales strategies and cultivating relationships with clients. • Contributed to the successful closure of high-value sales by providing personalized and attentive service to discerning customers, resulting in repeat business and referrals. • Efficiently managed the inventory of a 42,000 square foot showroom, including organizing and categorizing items to ensure optimal organization and maintained inventory accuracy.
• Established and grew a high-volume furniture store, successfully generating over $5 million in annual sales through exceptional management and operations. • Nurtured a talented team of 14 interior designers, providing specialized training in sales, presentations, products, customer service, and order processing. • Maintained optimal store inventory and visual merchandising, ensuring stock levels, and creating eye-catching product displays. • Promoted the store proactively, including extensive selling efforts and targeted marketing to commercial accounts, such as apartments and condominiums. • Contributed weekly content to the company website and secured product features in leading publications, including Décor, Good Housekeeping, Furniture Today, and various television shows and films. • Managed store earned recognition as the West Coast Living/Thomasville's Top Profit Margin Store for 10 consecutive years, attesting to outstanding performance and profitability. • Selected by corporate management as a subject matter expert to review and assess other company stores, with a focus on enhancing sales techniques and employee retention.
• Revitalized an underperforming store into a thriving operation by implementing a revitalized corporate culture, strategic staffing, and a comprehensive redesign of the 41K sq. ft. showroom. • Trained and supervised a team of 12 sales associates and designers, elevating their performance and contribution to the business, resulting in significant sales growth from $2.3M to $3.5M within the first six months.