Calgary, Alberta, Canada
An IT professional with 16 years of IT Business Relationship Management experience supporting manufacturing, facilities management, and utilities. I have migrated businesses from on-premise to cloud technologies and have the battle scars to help you avoid some of the pitfalls associated with the migration. I am a strong advocate of effective Identity and Access Management. With the right tools, this can secure your applications and data and make the on-boarding experience for your staff a pleasant experience and give them access to all the tools they need to get their job done. Skills & expertise include: Leadership 🖱 IT Operations 🖱 Requirements Gathering 🖱 Support 🖱 Change Management 🖱 IT Governance 🖱 Business Analysis 🖱 Strategic Planning 🖱 Security Integration Demonstrates: Exceptional Customer Service 🖱 Time Management Skills Recognized for: Creating Effective Business Relationships 🖱 Providing Pragmatic Solutions 🖱 Training that allow Clients and Staff to focus on their role instead of technology Business problems may be difficult, IT solutions for those problems shouldn't be. If you're seeking support in any of these areas, I'd love to speak with you. Robert
• Identified $1.3 million in annualized corporate operational IT savings. Implemented a project to realize those savings within 1 year. • Worked on a team to allow ATCO staff to work from home effectively because of COVID-19. Staff were able to work from home as soon as the crisis was declared. Within 2 weeks, remote access was stream-lined and anyone requesting a monitor for home use was set up. • Spearheaded the rollout of eSignature capabilities (Adobe Sign) to all staff because of COVID-19. Developed the project plan and integrated it with the Identity Management system for all 5,000 staff within 6 weeks. • Identified and implemented operational and IT improvements for ATCO Blue Flame Kitchen Café and catering. Reduced customer wait time by 30% by modernizing the ordering process. • Represented corporate IT to the business. Relayed corporate technology plans and their impact to the business. • Met with key business stake holders to gather business challenges to present to the corporate technology team for analysis, prioritization and implementation. • Sat on the corporate Change Advisory Board (CAB) to manage changes to the corporate IT environment and their impact on the business. Worked with the IT vendor to clean up and properly document standard change procedures.
• Led a team of 4 people providing IT support to workforce camps and remote branches. including green field setup of new operations. • Provided change management coordination and solutions design to ASL during 2 company-wide operating system upgrades and the migration to O365 cloud services. • Coordinated the consolidation of the IT systems of 3 separate ATCO companies that merged to create ATCO Structures & Logistics (ASL). • Planned and coordinated the IT resources required for the project team going to Haiti in 2010 on a support project after the earthquake. Then provided on-site IT management relief in Haiti. • Coordinated all the IT requirements for a seamless office expansion to a second building when the company outgrew the existing office space. • As a member of the due diligence team, I coordinated all the IT aspects related to the sale of an ASL operating company to a third party. • Provided on-site IT management relief and performed an IT audit on site, in Kandahar, when the on-site IT manager quit with no notice. • Coordinated all the IT aspects of a due diligence team negotiating the successful purchase of a competitor in Resolute, NU. • Coordinated the transition of IT services from an in-house corporate affiliate to a third party out-source firm (Wipro Canada). Provided support and training to ASL staff to ensure the smooth transition of services. • Managed third party vendors contracted to provide on-site IT support for project sites in the field.
• Coordinated the transition of IT systems and support to the ATCO centralized corporate IT team.