Catonsville, Maryland, United States
Manage evening and weekend operations of The Commons campus union facility serving 14,000 students and co-supervise a team of 40-45 undergraduate Student Employees who perform front-line customer service, event set-up and support, and building management and maintenance functions.
Drove sales and brand loyalty at a retail store by delivering exceptional customer service, sharing thorough product knowledge, and suggesting complementary products and services.
Delivered customer service via phone, email, and walk-in visitor support in the central office of a large public university housing department serving more than 12,000 residential students.
Enforced campus parking rules and regulations and communicated information and details to multiple constituencies.
Managed a legislative office, wrote and published bill sponsor testimony and correspondence, coordinated a scholarship program, and maintained a State Delegate's calendar.